We performed a comparison between ForgeRock and SailPoint Identity Security Cloud based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The administrative features and SoD are valuable."
"You can make resources. You can import them from Azure or Active Directory and put them in an application. For example, if there is an application that uses a lot of Active Directory groups, you can make the groups available for people. If they need to access that application, you can tell them the resource groups you have for that application. People can do everything by themselves. They do not need anybody else. They can just go to the Omada portal, and they can do it all by themselves. That is terrific."
"What I like most is that we can always find a solution, and we can also find the cause when something goes wrong. I like that the most because everything is in one way or another traceable. That is what I like most. I like its reliability."
"As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configurable to meet our specific needs."
"The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us."
"The key benefit of Omada Identity is maintaining complete control."
"The most relevant feature is Omada's reporting engine. Omada never 'forgets' and archives every process. All steps an admin, user, or manager has executed, are recorded in Omada."
"Omada offers a technical solution that addresses both our needs."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"The most valuable features are that it is easy to manage and it's stable."
"Easy to customize and adaptable to any environment."
"The basic concept is most valuable. I like how they have designed the solution. They create an Identity Cube, and then they do all the processes and configuration around the Identity Cube."
"The tool's GUI is user-friendly."
"This solution is easy to configure."
"The first valuable feature of the solution is its interface. The second feature of the solution is the level of flexibility it provides."
"User provisioning and the role management features are good."
"A feature of SailPoint IdentityIQ that I like best is that it has good integration with other platforms. My company is using ADP here in Brazil, and SailPoint IdentityIQ works very, very well with it. My company is also using the solution for governance evaluation, segregation, and other access tests. For my company, SailPoint IdentityIQ is a very important solution, especially because it's automated, and there's a huge audit and risk issue here in Brazil."
"The initial setup isn't so difficult."
"It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc. Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that."
"The architecture of the entire system should also be less complex. The way they process the data is complex."
"The comprehensiveness of Omada's out-of-the-box connectors for the applications we use could be better. We are getting a new HR system called Cornerstone for which they do not have an out-of-the-box connector, so we have to take the REST connector and play around with it."
"I am not working with the product, but they have this BI tool for role-based mining, and I think that should be included in the core product rather than an add-on."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
"The user interface could be improved. The interface between Omada and the user is mainly text-based."
"Omada's reporting functionality is limited and could benefit from greater customization."
"Improved traceability would be helpful for administrators. For example, let's say a user's permission is being revoked. We can only see the system that has carried out a particular action but not what triggered it. If an event definition or something has changed in the criteria for the permission being removed or something like that, we don't have immediate access to that information. It takes a little detective work."
"The reporting and importing have room for improvement."
"The identity management model needs a bit of improvement."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"The solution could improve by adding more advertising and marketing."
"They should improve the solution by include reporting."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"I would like for the next release to have a more user-friendly interface."
"What it doesn't do is provide notice in the event of a vulnerability or offense from the security."
"It is not readily available and cannot be downloaded from the net."
"There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read."
"Additional details during account aggregation failures to help quick troubleshooting."
"One needs to understand that SailPoint is into full-fledged IAM practice with a long-term vision, and customers will get a quick ROI with best practices implementation."
"There's a lot of customization required to improve the user experience."
"The solution, in general, is quite expensive."
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ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while SailPoint Identity Security Cloud is ranked 2nd in Identity Management (IM) with 62 reviews. ForgeRock is rated 8.0, while SailPoint Identity Security Cloud is rated 8.2. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of SailPoint Identity Security Cloud writes "Flexible, easy to customize, and not too difficult to set up". ForgeRock is most compared with Ping Identity Platform, Microsoft Entra ID, Auth0, Symantec Siteminder and Saviynt, whereas SailPoint Identity Security Cloud is most compared with Saviynt, One Identity Manager, Microsoft Entra ID, Microsoft Identity Manager and SAP Identity Management. See our ForgeRock vs. SailPoint Identity Security Cloud report.
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