We compared Oracle Fusion Service and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: Customers say Fusion Service is expensive. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"The forecasting reporting section was the most useful."
"It has a wide variety of use cases."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"Technical support is very fast. It's customer friendly."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Everything is managed by Oracle, so they have security in place."
"The most valuable feature of the solution is that customers can easily understand it."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The solution is easy to learn."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The solution changes the way clients work to make it easier and faster."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"With Oracle CRM, people report some usual downtime and frequent outages."
"I'd like to see more feature enhancements."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"The cost can be a bit more expensive compared to other options."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"An improvement would be to lower the price of the license."
"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."
"The user experience has to be much better."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The product's initial setup phase was very difficult."
"The UI experience needs refinement to enhance user-friendliness."
"The solution’s reporting could be improved."
"The product's option to upload payroll data doesn't work seamlessly."
Oracle CRM is ranked 8th in CRM with 35 reviews while Oracle Fusion Service is ranked 10th in CRM with 30 reviews. Oracle CRM is rated 8.0, while Oracle Fusion Service is rated 8.6. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Sales Creatio and Salesforce Service Cloud. See our Oracle CRM vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
