We compared SAP CRM and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: SAP CRM's customer service and support have received mixed feedback. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Oracle CRM is a stable solution."
"The most valuable feature of Oracle CRM is the organization it provides."
"Oracle CRM helped us better understand the customer journey."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"The solution is scalable."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"It's very easy to find any customer-related data."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"The user interface is excellent."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"Its scalability is good."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"We like that this solution has made our whole accounting function paperless."
"The initial setup is complex, it could be improved to be more simplified."
"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"The user interface and performance could be better."
"It’s complex to customize the tool."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"I'd like to see more feature enhancements."
"The product is not intuitive."
"The solution is slow."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
"In terms of stability, there are some latency issues."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"In the future, machine learning and artificial intelligence functionality need to be included."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
Oracle CRM is ranked 7th in CRM with 35 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Oracle CRM is rated 8.0, while SAP CRM is rated 7.6. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Oracle CRM is most compared with Siebel CRM, Microsoft Dynamics CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Zoho CRM and monday.com. See our Oracle CRM vs. SAP CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.