We compared Oracle CX Sales and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Oracle CX Sales could improve its account portfolio management and mobile application. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Oracle CX Sales has been criticized for its poor support. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: Oracle CX Sales users have provided no feedback on its ROI so far. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The analytics features in Oracle CX Sales are good."
"The lead and opportunity management features are valuable."
"The solution integrates well."
"The integration with other systems is easy."
"the Oracle CX Sales Eloqua module is very useful."
"It is stable and scalable, and their support has been very responsive."
"We get very good support from SAP."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"Its scalability is good."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"The stability is good."
"The interface of Oracle CX Sales could be more user-friendly."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"The tool must allow developers to check logs."
"You can get disconnected if you do not have a strong, reliable internet connection."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"The solution is expensive."
"In terms of stability, there are some latency issues."
"In the future, machine learning and artificial intelligence functionality need to be included."
"The interface could be improved."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
Oracle CX Sales is ranked 14th in CRM with 14 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Oracle CX Sales is rated 7.6, while SAP CRM is rated 7.6. The top reviewer of Oracle CX Sales writes "Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and NetSuite CRM+, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Genesys Cloud CX. See our Oracle CX Sales vs. SAP CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
