We performed a comparison between PRTG Network Monitor and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The authentication links into our standard Active Directory authentication, which is very good."
"The most valuable features of PRTG Network Monitor are bandwidth utilization, user-friendliness, all past report simple retrievals, and timeout features. Additionally, if the solution does go down it is simple to bring it back."
"The product is simple and easy to implement."
"It has made our infrastructure more reliable."
"We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us."
"I can create my own program sensor. This means I can add extra monitoring capabilities into the already fundamentally strong foundation."
"Technical support has been very helpful so far."
"The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The asset management tools are very valuable."
"It is flexible. You can tune it, more or less, as you want."
"We've had some issues previously with the performance of the sensors. We tend to deploy quite a bit of WMI, which is quite processor-intensive, and we've found that that impacts the sensors quite a bit."
"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
"It would be good if there were better graphical interfaces when you have it on multiple monitors... Because we have so many servers, things can get lost in the fog a little bit. Maybe having a better way of showing different geographies, Flash, etc., would help."
"The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level."
"Their penetration within the market could be much better. If their pricing was lower, even though it's reasonable now, it might help them achieve this."
"A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value. The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version. What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future."
"Sometimes, it is difficult to drill down further to get information, e.g., if we saw spike in traffic, then we would want to drill down and find out what is causing that spike in traffic."
"The product could be improved by being cross-platform friendly."
"The initial setup phase was hard and could be made easier."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The security policies could be increased."
"The solution’s licensing cost could be improved."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
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PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. PRTG Network Monitor is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our PRTG Network Monitor vs. ServiceNow IT Operations Management report.
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