We performed a comparison between Salesforce Commerce Cloud and Shopify based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ease of customization is valuable."
"The filters are very useful, and easy to customize. it's very easy to operate."
"The implementation team can customise the implementation to customer needs."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"The product is easy to use."
"The pipeline and lead management features are the most valuable."
"Not having to worry about maintaining one's own infrastructure."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"It has a brilliant inventory system to help you manage your store."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"Shopify can be used without any coding knowledge."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"The most valuable feature is its strong SEO capabilities."
"For the initial setup phase, many online tutorials are available, making the process easy."
"The solution should have more and faster reporting, as well as better performance."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"It is similar to ATG, but some features can be exchanged between the 2."
"Pricing is a disadvantage because it is expensive."
"There could be more product integration in the ERP space."
"Multi-tenant infrastructure is a blessing and a curse."
"There is space to have better communication with other kinds of platforms."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"Many of our clients complain because it's costly and not an open-source."
"The order processing and saving of the changes for the product should have automatic functioning."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. Salesforce Commerce Cloud is rated 7.8, while Shopify is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". Salesforce Commerce Cloud is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Sana Commerce, whereas Shopify is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, Zoho Commerce and Fabric Commerce Platform. See our Salesforce Commerce Cloud vs. Shopify report.
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We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.