We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"Ability to quickly add content and manage products along with associated web content easily."
"There is a good community of developers for the platform."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"I find the reports to be the solution's most valuable feature."
"Commerce Cloud's best features include sales service and cloud marketing."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"It is a very flexible solution."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"The tool has good performance."
"Hybris offers a platform designed for speed."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"We have found the B2B, B2C and D2C very valuable."
"The tool supports multiple currencies."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"There is space to have better communication with other kinds of platforms."
"Multi-tenant infrastructure is a blessing and a curse."
"In terms of application performance, it could be a bit quicker."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"There is always room for improvement with any solution."
"Needs better access to code and customizability of the solution."
"The solution should have more and faster reporting, as well as better performance."
"There could be more product integration in the ERP space."
"A public cloud solution of this software would open great possibilities."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"The learning curve is high."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 28 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 8.0, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "Allows for easy customization according to specific customer needs". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.
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