We performed a comparison between SentinelOne Singularity Complete and Trend Micro XDR based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: SentinelOne Singularity Complete is praised for its dependable threat prevention and ability to reverse ransomware file encryption. SentinelOne could improve its automation, machine learning, and AI capabilities while improving reporting and integration. Trend Micro XDR is commended for its holistic approach to preventing, real-time visualization, and ability to prioritize network-based detection and response. Trend Micro XDR should improve integration, overhaul its web interface, and strengthen its business relationships.
Service and Support: Customers have been pleased with SentinelOne’s customer service. Reviews highlighted the support team’s responsiveness and efficiency. Some customers have found Trend Micro’s customer service to be helpful and responsive, while others have encountered challenges with technical support in complex situations.
Ease of Deployment: Users find the initial setup for SentinelOne Singularity Complete to be quick and painless, with helpful support from the vendor team. The initial setup of Trend Micro XDR is straightforward and fast, but it may require the involvement of several technical professionals.
Pricing: Some reviewers thought SentinelOne Singularity Complete is reasonably priced and competitive, while others say it’s costlier than many alternatives. Some reviews noted that Trend Micro XDR might be too costly for small organizations, but others found the price reasonable.
ROI: SentinelOne Singularity Complete yields an ROI by saving money and protecting against ransomware attacks. Other users noted its valuable dashboard data and low CapEx requirements. Trend Micro XDR delivers value through automation. Its efficient alerts ensure timely threat detection and prevention.
Comparison Results: Users prefer SentinelOne Singularity Complete overTrend Micro XDR. Users say SentinelOne offers comprehensive insights into security incidents and strong customer support. Trend Micro XDR users say the solution needs improvements in integration, technical support, and user-friendliness, while SentinelOne Singularity Complete offers a more seamless experience for users.
"In Microsoft 365 vendor products, monitoring and connectivity across all Microsoft and third-party connectors enable viewing of all activity within those environments."
"Scanning, vulnerability reporting, and the dashboard are the most valuable features."
"I like that it's stable. It's been stable for a long time, and Microsoft Defender has done a good job there."
"The product is very easy to use."
"The most valuable feature is the DLP because that's where we can have an added data protection layer and extend it not just to emails but to the documents that users are working on. We can make sure that sensitive data is tagged and flagged if unauthorized parties are using it."
"The most valuable feature is probably the aggregation and correlation of the different telemetry points with Defender for Identity, Defender for Endpoint, and Defender for Cloud Apps. All of these various things are part of that portal. We've wanted that single pane of glass for years."
"I like that it's fully integrated with Windows, Microsoft 365 Exchange Online, and Outlook. It is better than other antivirus solutions because it's fully integrated with all Microsoft products. It's easy to integrate them and onboard all Windows devices from SCCM."
"We also use Microsoft Sentinel, Defender for Cloud, Defender for Identity, and Microsoft Defender for Cloud Apps. They are all integrated and it was very easy to integrate them. In my experience with the integrations, it was just a click of a button and things were integrated. It's just a button."
"All of the features are valuable. The way that it integrates into management with fault correction capabilities over is especially valuable. Any of the full gamut of the features that it provides are useful to us."
"The most valuable feature varies from client to client but having absolute clarity of what happened and the autonomous actions of SentinelOne are what most people find the most assuring."
"The most valuable feature is the machine learning capability, as opposed to the traditional rule-based antivirus."
"The tool's most valuable feature is EDR."
"I really love how simple and effective the product is. I really love the visibility it gives me into the endpoint. I really love that they open their product to the customer to enhance it with custom-made software, giving you the APIs to program it. Those are all things competitors don't have."
"The tool deletes the problem-causing process and prevents issues."
"The single pane of glass is probably the most valuable. That is a big one. We could see everything from one view."
"When there is an incident, the solution's Storyline feature gives you a timeline, the whole story, what it began with, what it opened, et cetera. You have the whole picture in one minute. You don't need someone to analyze the system, to go into the logs. You get the entire picture in the dashboard. The Storyline feature has made our response time very fast because we don't need to rely on outside help."
"The solution is stable."
"The proactive approach is the best feature."
"Trend Micro XDR is stable, scalable, and reasonably priced."
"We had a quick deployment. The solution is easy to set up."
"Trend Micro XDR is a comprehensive solution that is not overly complex to use or manage."
"It helps a lot to understand where the threat is coming from, where is it going, how is it being dealt with, et cetera."
"I like Vision One's workbench. It provides helpful logs that I can search, and the telemetry is excellent because I can see what's happening during an attack or potential attack."
"XDR provided a much more deep view into what is actually happening."
"There are still some components, such as vulnerability management within the vendor product, where improved integration would be beneficial."
"The documentation on their website is somewhat outdated and doesn't show properly. I wanted to try a query in Microsoft Defender 365. When I opened the related documentation from the security blog on the Microsoft website, the figures were not showing. It was difficult to understand the article without having the figures. The figures were there in the article, but they were not getting loaded, which made the article obsolete."
"This solution could be improved if it included features such as those offered by Malwarebytes."
"Correctly updated records are the most significant area for improvement. There have been times when we were notified of a required fix; we would carry out the fix and confirm it but still get the same notification a week later. This seems to be a delay in records being updated and leads to false reporting, which is something that needs to be fixed."
"The patching capability should be there. Patching is something that you cannot do even though you see the vulnerabilities present in your environment. For patching, you have to depend on another solution."
"The support could be more knowledgable to improve their offering."
"The Defender agent itself is more compatible with Windows 10 and Windows 11. Other than these two lines, there are so many compatibility issues. Security is not only about Microsoft. The core technical aspects of it are quite good, but it would be good if they can better support non-Microsoft solutions in terms of putting the agents directly into VMware and other virtualization solutions. There should be more emphasis on RHEL and other operating systems that we use, other than Windows, in the server category."
"Offboarding latency should be reduced. Even after a device has been successfully offboarded using a particular offboarding script, it still shows up as onboarded."
"The only problem I have is they don't manually review the threat files. That's the only thing I'm concerned about."
"The channel policy has room for improvement."
"They can improve the administrative interface. They can make it more user-friendly."
"I would have liked the dashboard to be more user-friendly."
"I really haven't done enough to really see any improvements."
"We had some stability issues when we started working with SentinelOne."
"If they can extend their product further on the DLP side of it so that I don't have to have another agent run exclusively for DLP production, that would be ideal."
"The speed of investigation of the MDR service team must be improved."
"The area for improvement is mobile security. We have just finished a proof of concept for Zero Trust Secure Access. We withdrew from this PoC because it does not have that many points for proxy across Europe. Our organization is across Europe... At this time, they are only located in Germany and the UK."
"The support has been delayed at times."
"Results were delayed."
"I would like to have more integration with mobile device management."
"The price could be lower."
"We do use the automation capability a little. However, we noticed some limitations, especially on the playbook side."
"The product needs to have a lot more maturity, and they need to improve the overall technical support framework for getting the value out of XDR."
"The integration with third-party tools and with on-premises Active Directory needs improvement."
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SentinelOne Singularity Complete is ranked 2nd in Endpoint Detection and Response (EDR) with 177 reviews while Trend Vision One is ranked 5th in Endpoint Detection and Response (EDR) with 43 reviews. SentinelOne Singularity Complete is rated 8.8, while Trend Vision One is rated 8.6. The top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". On the other hand, the top reviewer of Trend Vision One writes "The integration of toolsets is key, enabling automation, and vendor has been tremendous partner for us". SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Darktrace and ThreatLocker Protect, whereas Trend Vision One is most compared with CrowdStrike Falcon, Trend Micro Apex One, Microsoft Defender for Endpoint, Cortex XDR by Palo Alto Networks and Fortinet FortiEDR. See our SentinelOne Singularity Complete vs. Trend Vision One report.
See our list of best Endpoint Detection and Response (EDR) vendors, best Extended Detection and Response (XDR) vendors, and best Endpoint Detection and Response (EDR) vendors.
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