We performed a comparison between ServiceNow IT Operations Management and SolarWinds NPM based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is flexible. You can tune it, more or less, as you want."
"Provides everything in one solution."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"You can improve integrations of the operation with the solution."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It's easy to set up."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer."
"The most valuable feature is the graphical user interface."
"The nice thing about SolarWinds is that it's kind of all-in-one. I can manage the status of my networking devices, whether they are up or down, I can see how much traffic is going across an interface, and I can run a report that tells me exactly what that traffic is."
"The solution ranks as one of the top five monitoring tools."
"There are a lot of options for customization of the dashboard, alerts, and reports."
"It is scalable."
"The most valuable feature of this solution is the alerts."
"The solution’s licensing cost could be improved."
"The product needs to add a workflow insight tool."
"The security policies could be increased."
"Lacks the ability to do its own monitoring."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"It should have better integrations with other solutions."
"The tool can be improved by including more detailed information to assist new users."
"One of the challenges with SolarWinds is that in order to pull the data, we have to have a lot of false positives."
"It has covered everything, so no improvement is required at their end. The only thing is the price."
"Currently lacks integration with SMS services."
"It would be nice to have a test to check if you can access a particular device via API without installing it and waiting for a poll cycle. You should have the capacity to initiate a test to see if it was reachable and get the results almost immediately."
"If they could combine everything into one product, that would be very helpful."
"The price of the solution can be improved."
"An area for improvement in SolarWinds NPM is the short retention period. Currently, it's just for seven days of data, which is very low, making it hard for my organization to keep that data. SolarWinds recommended a seven-day retention period, but my organization needs a fourteen-day data retention period. Hence, I'd like an increase in the retention period or the database limit in SolarWinds NPM because you can't go back to the data for any investigation if seven days have passed. Another area for improvement in SolarWinds NPM is the database, which needs to be a bit more mature. I want a modified database in the next release of SolarWinds NPM. I'd also like more options added to groups because, currently, it's very limited."
"Fortigate firewalls are one example of a product that we are unable to monitor properly via SolarWinds NPM."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our ServiceNow IT Operations Management vs. SolarWinds NPM report.
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