"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"3CX is a reliable solution."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"Reduces costs throughout country inside a private network."
"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"It could be better in terms of providing more options for call recording."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Its features for scheduling and generating reports need improvement."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"There should be an option to save some extensions."
"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."
Earn 20 points
3CX Live Chat is ranked 1st in IP PBX with 54 reviews while Cisco VoIP PBX is ranked 2nd in IP PBX. 3CX Live Chat is rated 8.8, while Cisco VoIP PBX is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Cisco VoIP PBX writes "Provides support for help/service desk to be knowledgeable about all eGov infrastructure". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Kamailio SIP Server and Alcatel-Lucent OpenTouch, whereas Cisco VoIP PBX is most compared with Yeastar S-Series VoIP PBX.
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