We performed a comparison between Alemba vFire and Clarity SM based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."
"It has a good GUI interface."
"Logging every action in Service Desk Manager (SDM)."
"Scalability is very good. We have scaled to more users and more functionality."
"Modules of integrated ITIL managers."
"We are benefiting by being able to put time to what our technicians are doing."
"The initial setup is pretty straightforward."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The reporting needs to be improved."
"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"The UI needs to be upgraded."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"They really want user names in the document owner and subject expert fields, and that is just not practical."
"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
Alemba vFire is ranked 26th in IT Service Management (ITSM) with 3 reviews while Clarity SM is ranked 18th in IT Service Management (ITSM) with 107 reviews. Alemba vFire is rated 7.4, while Clarity SM is rated 7.8. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite. See our Alemba vFire vs. Clarity SM report.
See our list of best IT Service Management (ITSM) vendors.
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