We compared Auvik and Datadog across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Users said Datadog saved them time and improved visibility into security blind spots.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews.
"We can manage the entire system across the network and troubleshoot the pain points."
"The stand-out feature is the automated config backup on networking devices. This automation is handy in a bind when a machine crashes, and you need to pull the config out of Auvik."
"The SNMP discovery features are impressive; few products are as robust in their abilities, and it discovered objects I didn't think it would."
"The automated network topology map is excellent; it shows connected networks, where they're going, and what they're visible on."
"The alerting is fantastic; if something goes offline, we're notified right away. It gives us a lot of peace of mind knowing the solution will alert us to issues automatically 24/7."
"The visibility that it provides is probably the most valuable feature because we need to know what our sites look like. Understanding what our sites look like and knowing about what kind of network gear or network equipment these sites are running is very important for us. Previously, we didn't have visibility into everything."
"The most valuable feature of Auvik is its ability to drill down and identify unusual activity on the network, such as unauthorized devices connecting to our Wi-Fi."
"It also integrates with our ticketing system. We use ConnectWise and having that integration is valuable for billing and for all-around general management. Having one product that can integrate with everything is valuable because we don't have to worry about building out APIs or custom maps to do that for us."
"I like the way everything can be integrated. Auvik uses SMNP and various protocols to ensure we can monitor any device on the network."
"Anything I've wanted to do, I found a way to get it done through Datadog."
"I have found some of the most valuable features to be the way things all come together that gives us a point of view that is useful. The panel is very beautiful and customizable."
"It has scaled great. I haven't run into any problems anywhere that I've used it. They have handled everything that we have needed them to."
"Datadog has given us near-live visibility across our entire cloud platform."
"Datadog is easy to use and easy to deploy. It's a better solution compared to others on the market in terms of being budget friendly for our customers."
"Datadog has proven to be easy to set up and legible for both development and operational teams."
"We really like the charts and visualization."
"It has a nice UI."
"The Wi-Fi side needs improvement."
"One thing I would like to see is more functionality designed for managed services, such as multi-tenancy, to better manage things from an MSP perspective."
"Network setups take time regardless of the tool you use. It will always take time to build. I wish you could order Auvik to rescan the network on demand when I make changes. Sometimes, I want the network to scan immediately instead of waiting for it to detect the changes."
"If I am an administrator, then I have to maintain, clean, and label that environment. Auvik's utility in that regard is cumbersome. It is hard to find where certain things are configured. Also, it is sometimes hard to figure out why Auvik is doing what it is doing."
"The pricing always has room for improvement."
"Some of the discovery methodologies could be improved upon. It removes the device that is offline, but when that gets added back, if there is any custom information saved for that device, such as it's a smartphone, you have to change and reenter the information all over again. It would be nice to not have to manually modify certain devices that get added to the network."
"Most of the issues that I have had are related to the dashboard and wanting a bit more customization available through the dashboard because that's where you'll spend most of your time. Auvik is on the dashboard, and you can create and save these filters, which is great, but if I were to filter the map by all switches, the information below doesn't reflect the filter. I have to select the device within the filter, and then it starts to show the results. I can then see the dashboard of that device. If I were to filter by switches, I would like my top device utilization to only show me switches from my alerts and anything related to my map filter."
"I want the network map to be faster and more responsive."
"There is room for improvement on the development side. As new devices and models come out from different manufacturers, they aren't always supported by Auvik right away. For example, Sophos switches came out within the past year and we only have CLI support right now for those..."
"In the past two years, there have been a couple of outages."
"I would like better navigability across pages."
"Sometimes it’s difficult to customize certain queries to find specific things, specifically with the logging solution."
"The menu on the left is pretty dense (and I know it has to be). I never knew about the cmd+k functionality until recently. It would be helpful to offer more tips/cheat sheets to see handy shortcuts like that."
"I would like testing for data in the future."
"Datadog is so feature-rich that it is often hard to onboard new folks and tough to decide where to invest time."
"The documentation could be improved regarding setting up the agent properly and debugging."
"Geo-data is also something very critical that we hope to see in the future."
More Auvik Network Management (ANM) Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 4th in Cloud Monitoring Software with 139 reviews while Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews. Auvik Network Management (ANM) is rated 8.8, while Datadog is rated 8.6. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Zabbix and SolarWinds NetFlow Traffic Analyzer, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our Auvik Network Management (ANM) vs. Datadog report.
See our list of best Cloud Monitoring Software vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
