We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"The rules functionality makes it easier to classify data for different groups."
"This solution has improved our tracking."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"The product's most valuable feature is its ability to extract the details of organizational hardware and provide the latest setup updates."
"It has helped in tracking hardware and software and reducing overall costs."
"Portfolio management is very useful for us."
"The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good."
"It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service."
"I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI."
"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service."
"ServiceNow CMDB works great for large and small businesses."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"We would like the service modelling functionality of this solution to be improved."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"I am just waiting for the new release with the new enhanced UI."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"Recently, improvements have been more focused on the interface side."
"There is some customization we need from the customer side."
"We have various service levels and SLAs for our customers like platinum, gold, etc. Each SLA has an associated hardware and computing configuration. We cannot define that in ServiceNow for each customer. For example, a customer with 100 servers might be in the platinum category while a client with 25 would be in gold."
"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."
"Definitely, the price needs to be lower because there are clients that I work with who cannot afford ServiceNow. I have to end up proposing alternate solutions to fit their budget."
"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."
"I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules."
"The tool is not user-friendly. It has a lot of features and you can get lost in it."
"The platform's stability needs improvement."
BMC Atrium CMDB is ranked 4th in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
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