We performed a comparison between Cisco Umbrella and Trend Micro Web Security based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The insight into what our users are doing via Cisco Umbrella is valuable. Knowing that we're protecting our users as they leave our network is also valuable now because we've got more hybrid working."
"The most valuable features for us include tenant lock, content filtering, and DLP solutions, looking for PII and information being exfiltrated."
"Cisco's technical support is pretty good. When a solution is available, they will find it. On a scale from one to ten with ten being the best, I'd rate Cisco's technical support at nine."
"Threats never come close to your network with security at the DNS level."
"DNS protection, domain blocking, SIP component, and the Cisco Umbrella roaming client are the valuable features of Cisco Umbrella."
"The user interface is great. It's very easy to tailor to our client's environment and needs."
"Some clients only want DNS security, while others want more of the advanced features that it has available."
"The most valuable feature of this solution is its reliability."
"The product's installation phase was easy."
"The most valuable feature is machine learning, which automatically monitors the activity on the machine."
"The solution's scalability is good and we have more than 90 users for it."
"Threat protection solution with good stability and scalability. Installation is straightforward. Support for this product is good."
"We find the advanced license for the DLP to be particularly useful with this product."
"The solution's technical support team is responsive."
"The most valuable feature of Trend Micro Web Security stems from the fact that it is neither a cheap nor an expensive tool."
"It's a very stable solution."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Overall, I'm quite happy with Cisco products, but there could be one place where you can check what's going on. There could be one place where you get all the information about these products so that you don't need to look around. You get the status, information about what lately happened, and if there was anything on the machine in one single place."
"Its reliability and the response time of the support team can be better."
"I would like to see more integration between Cisco Umbrella and Cisco DNA Center."
"The pricing is a bit high. Being outside of the USA, we have issues with the exchange rate."
"There is room for improvement in the dashboard. It could stand to be a bit more detailed. I would also like to be able to customize the dashboard to focus more on what is important for my company."
"We would like to see the enhancements made to the EDR, as we see features that are running endpoint management."
"One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market."
"Their support should be improved. It is necessary that the support is efficient. It is not really easy to get a resolution for an issue from Cisco support. They should be faster and more efficient."
"The stability of the product is an area of concern where improvements are required."
"The product's scalability is an area of concern where improvements are required."
"The product should be more secure and stable. It is also not flexible."
"The costs are a bit high in terms of licensing."
"The solution's scalability could be better."
"The system should generate reports when an attack has been stopped, contained, or removed."
"What could help Trend Micro Web Security in terms of improvement is the addition of a DDoS protection feature. It also needs to be more comprehensive to meet the needs of large-sized companies."
"There are multiple ways Web Security could improve, such as usability and web access to several programming modes."
Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 108 reviews while Trend Micro Web Security is ranked 17th in Secure Web Gateways (SWG) with 14 reviews. Cisco Umbrella is rated 8.8, while Trend Micro Web Security is rated 7.8. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Trend Micro Web Security writes "Though a tool suitable for medium-sized businesses, it needs to work on its price model". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Fortinet FortiGate SWG, whereas Trend Micro Web Security is most compared with Zscaler Internet Access, Symantec Proxy, Forcepoint Secure Web Gateway, Infoblox Advanced DNS Protection and Fortinet FortiProxy. See our Cisco Umbrella vs. Trend Micro Web Security report.
See our list of best Secure Web Gateways (SWG) vendors and best Internet Security vendors.
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