We performed a comparison between Clarity SM and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."As of late, I really like the BI functions."
"We have decreased training and talk time, and all those good stats, just by reusing information, not reinventing it, every time we get a call."
"It has allowed us to be more efficient in our problem and change management processes and procedures."
"The UI is very user-friendly."
"It has a good GUI interface."
"The in-service catalog is quite useful."
"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The most valuable feature of the solution is helpdesk escalation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"The monitoring tool is in need of improvement."
"The API is very, very bad so we developed our own."
"Ease of support and upgrades need much improvement."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"One area that this product can improve is in the mobile user aspect."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The third-party configuration tool could be easier to use."
"There could be improvements with communicating an incident or alert."
"The solution can be improved by including a wider list of permissions."
"Should have more YouTube webinars."
Clarity SM is ranked 18th in IT Service Management (ITSM) with 107 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. Clarity SM is rated 7.8, while Splunk On-Call is rated 8.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and JIRA Service Management.
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