We performed a comparison between ConnectWise Automate and Meraki Dashboard based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Remote access and detailed monitoring help us support our equipment."
"It allows us to manage all client requests, jobs and invoicing."
"A good automated scripts feature."
"The implementation is nice and easy."
"Maybe they could improve the capability to be multi-tenant."
"The database is great. It's a nicely ordered database."
"The initial setup process is quite simple."
"The most valuable feature is the single pane of glass that gives you multisite visibility."
"The feature I find most valuable is the single pane of glass where you can configure a monitor view, all from one dashboard. For example, on the wireless side, you can configure it under the configuration panel, and then view statistics like location analytics, user analytics, etc."
"Everything is in a single pane and you can look at your network in one centralized place."
"We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it allows for easy suite configuration. We can handle everything on there when there's a policy or any other requirement."
"The most valuable feature is its simplicity in navigating through the dashboard. It's well set out, and the layout is nice and user friendly. A lot of clients enjoy seeing layer 7 visibility. They get a good indication and insight into what is happening in their network and what applications are being used the most. They can then customize and give preference to business-critical applications."
"The hardware of Meraki is very good quality."
"It can analyze the traffic that it is picking up from what may be a rogue access point, and it is able to identify those and send relevant notifications."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The fixed client for Automate is slow. The web client is not very intuitive."
"It would be helpful to have the ability to create a floor plan based on an existing PDF or JPEG, which is automatically converted into a usable network map."
"I would like to see an alert event feature to monitor what users are downloading and how to block some applications."
"There needs to be more improvement on the device-connected interface."
"We would like to be able to test the health of WAN connections."
"The cost of the solution is high and can be improved."
"Lacks an alert notification when there are IP or DNS issues."
"Some features could be added."
"Meraki Dashboard could improve integration with non-Cisco platforms."
ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews. ConnectWise Automate is rated 7.4, while Meraki Dashboard is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Meraki Dashboard is most compared with Cisco DNA Center, SolarWinds NPM, ThousandEyes, Mist AI and Cloud and Zabbix.
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