We performed a comparison between ConnectWise Automate and Pulseway based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Remote access and detailed monitoring help us support our equipment."
"This product saves us a lot of time and increases our efficiency."
"Maybe they could improve the capability to be multi-tenant."
"The most value we get from this solution is that everything is on a patch cycle."
"The initial setup is easy and the deployment is quick."
"It is very scalable."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The setup is simple."
"It gives you remote control and has a mobile app."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"The solution has great workflow and server modules."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"Technical support was helpful."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Their support needs to be better."
"Scheduling of automation could be improved and made more simple."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The fixed client for Automate is slow. The web client is not very intuitive."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"They have good technical support but it's not excellent."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"The solution does not allow you to make a script for just one customer."
"There are some bugs or glitches."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Pulseway is ranked 13th in Remote Monitoring and Management (RMM) with 6 reviews. ConnectWise Automate is rated 7.4, while Pulseway is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Pulseway is most compared with Zabbix, Kaseya VSA, Microsoft Configuration Manager and PRTG Network Monitor. See our ConnectWise Automate vs. Pulseway report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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