We performed a comparison between IBM Maximo and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"Provides great flexibility."
"The most valuable feature is asset management maintenance as well as asset management overall."
"The most valuable features are the ability to create work orders and preventative maintenance."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"Work order management and scalability enables the businesses' needs to be met."
"It's easy to set up the solution."
"The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems."
"The dashboards in Jira have been the most useful feature."
"Auditing team uses this solution to track audit findings and follow-up."
"Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good."
"I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"Revision management of file attachments."
"Coding can be complex when customization is required."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"The interface is not very easy or user-friendly and is in need of improvement."
"The latest version is slow due to the power it requires."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"Every time there's a problem with JIRA Service Management, you have to have a look at how to solve it, and there's always a feature request or the feature request on the solution is too large and the development cycles are too slow."
"There is room for improvement in support."
"The price is a point of contention for me. It does overall work out as a significant amount of money that will be spent over a shorter period of time."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow."
"There should be better connections with access management. They should improve the connectivity."
"The interface could always be updated and improved."
"I don't think the program is very scalable."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Zoho Desk.
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