We compared SAP ERP and Infor M3 based on our user's reviews in several parameters.
SAP ERP is praised for its robust reporting capabilities, efficient supply chain management, and excellent customer service. However, users have identified a need for enhanced customization, a more intuitive user interface, and better integration with other systems. In contrast, Infor M3 is commended for its user-friendly interface, advanced reporting capabilities, and efficient inventory management. Users have highlighted the need for improved system speed and performance, streamlined user interface, stronger reporting and analytics capabilities, and seamless integration with other software applications.
Features: SAP ERP is known for its robust reporting capabilities and efficient supply chain management, while Infor M3 stands out for its user-friendly interface and advanced inventory management features.
Pricing and ROI: The setup cost for SAP ERP is well-received and reported to be manageable, ensuring a seamless implementation process. In comparison, Infor M3 also has a reasonable setup cost, making it easier for businesses to adopt the system and offering flexibility and transparency in their licensing model., The user feedback suggests that both SAP ERP and Infor M3 have positive ROI. SAP ERP is praised for its financial benefits and efficiency improvements, while Infor M3 is lauded for increased efficiency, productivity, streamlined processes, and cost savings. Users appreciate Infor M3's user-friendly interface and seamless integration capabilities.
Room for Improvement: According to user feedback, SAP ERP could benefit from improved customization options, a more intuitive user interface, better integration with other software systems, and enhanced performance and efficiency. In contrast, users of Infor M3 have identified areas for improvement in system speed and performance, user interface navigation, reporting and analytics capabilities, and integration with other software applications. These enhancements would greatly enhance the functionality and usability of both products.
Deployment and customer support: Users of SAP ERP reported varying durations for the establishment of a new tech solution, with some spending three months on deployment and an additional week on setup. In contrast, users of Infor M3 emphasized the importance of considering separate timeframes for deployment, setup, and implementation phases., Customers have found the customer service and support from SAP ERP to be excellent, emphasizing personalized attention and prompt resolution. Infor M3 also receives commendable feedback, with users praising promptness, effectiveness, knowledge, and friendly interactions.
The summary above is based on 48 interviews we conducted recently with SAP ERP and Infor M3 users. To access the review's full transcripts, download our report.
"It's very stable, and it handles all types of industrial and manufacturing businesses in very good ways. I've found it to be easy."
"Infor comes up with different tools every year, and they are all compatible with Infor M3, which makes it a more reliable and trustworthy tool. The integration is very smooth."
"Its ease of use is most valuable. Inquiries are transparent, and it shows good information on each screen. We don't have to go to 14 different screens to find out about one item, which is a big advantage."
"Infor M3 has tailor-made packages for each and every industry."
"The most valuable feature of the solution is that it is highly customizable."
"The most valuable feature of this solution is the Infor GL tool that allows us to do our application support and development."
"The product's initial setup phase is easy."
"It's simple to use. You don't need any complex training to use it."
"From a long-term perspective, I can say that the solution can offer a return on investment, but it may take around three to four years for our company to experience it."
"I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance."
"The solution can easily be standardized across processes."
"It has been quite stable so far."
"The solution is very mature."
"Their tech support is always good."
"SAP ERP provides the perfect database and options for additional production. It's also good for finance analytics, production drill-down, and other types of analysis."
"The product’s most valuable feature is a centralized system integrating different departments within the organization."
"It should be improved in terms of procurement of the supply chain and business intelligence analysis. We have the Infor BI tool, but it's more complex to use than, for example, Power Pivot or QlikView in the market."
"I would like to have some kind of dashboard to show an overview of different data on the same dashboard or on the same screen instead of moving to BI."
"Sometimes, M3 alone cannot handle all the planning functionalities required by a customer. It has to be used along with industry-specific planning tools because M3 doesn't have all the features. However, no product can handle all the requirements of all the industries. There will be some shortcomings in all the products. Though this is an area for improvement, it is not a very serious shortfall or limitation. It can be covered by using third-party planning applications that integrate with Infor M3."
"An area for improvement in Infor M3 is training. There should be more training resources available for clients. Clients also find it challenging to get consultants or integrators for Infor M3. The product doesn't have enough resources in the market to help clients."
"The solution must provide more learning documents."
"The product's technical support has certain shortcomings. Sometimes, my company doesn't get a proper response from their end."
"The implementation could be simplified, it's complex."
"It would be great if Infor added some new workflows in the finance module. I'd also like to see better integration with third-party applications."
"I think that implementation could be simplified."
"I believe there's room for improvement in terms of user experience."
"SAP ERP was not very user-friendly."
"Implementing SAP ERP can be very costly, particularly for smaller organizations with limited resources."
"Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data."
"It is not easily integrated with outside products."
"Although you can use SAP as a Warehouse Management System, and you don’t need any other program for that purpose, it is not enough as a Transportation Management System. You need another program which is integrated with SAP."
"Technical support could be better."
Infor M3 is ranked 9th in ERP with 13 reviews while SAP ERP is ranked 1st in ERP with 100 reviews. Infor M3 is rated 8.2, while SAP ERP is rated 8.2. The top reviewer of Infor M3 writes "The solution is a reliable, stable, and cost-saving ERP". On the other hand, the top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". Infor M3 is most compared with Infor LN, SAP S/4HANA, Infor CloudSuite, Microsoft Dynamics AX and Microsoft Dynamics 365 Business Central, whereas SAP ERP is most compared with SAP S/4HANA, Microsoft Dynamics AX, Anaplan, SAP Business One and Infor LN. See our Infor M3 vs. SAP ERP report.
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