We performed a comparison between JIRA Service Management and ManageEngine Applications Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"The initial setup is pretty easy."
"Transparency of the system helps both internal and external persons involved."
"The stability of JIRA Service Management is good."
"What I really like about this solution, is how it manages the queues, the tickets and the routing."
"Customizations are most valuable. The customization of workflows is the main power of the Atlassian tools in general."
"This is the most complete and versatile enterprise task management product and issue tracker."
"The initial setup is easy and straightforward."
"The initial setup was straightforward, without complexity."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"ManageEngine Applications Manager's installation is pretty easy."
"The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"I am impressed with the tool's reporting feature which is simple."
"The most valuable feature is the ability to be able to monitor Kubernetes."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"Generally requires the purchase of additional plugins."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"We have a lot of add-ons, however, instead of the add-ons, for example, cloning could be better."
"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"The dashboards in the interface need a lot of work."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"Even with the top-notch dashboard, it could be made stronger in order to have an additional plug-in for analytics."
"The problem is that implementation requires a significant amount of mapping effort."
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
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JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while ManageEngine Applications Manager is ranked 35th in Application Performance Monitoring (APM) and Observability with 15 reviews. JIRA Service Management is rated 8.2, while ManageEngine Applications Manager is rated 7.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of ManageEngine Applications Manager writes "Though it is a useful tool for the modernization and monitoring of applications, it lacks in providing stability and scalability". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas ManageEngine Applications Manager is most compared with AppDynamics, Grafana, Dynatrace, SolarWinds Server and Application Monitor and Prometheus.
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