We performed a comparison between JIRA Service Management and N-able MSP Manager based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Easily integrates with other tools."
"It scales well."
"The platform is easy to use."
"I think one of the most valuable things is that it's all integrated."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"With Jira Service Desk, the simplicity of setting up a quick form and getting the service desk running quickly is very helpful."
"It is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"This is a premier product and it has been around for a long time."
"It is difficult to navigate if you don't have any prior knowledge."
"There is room for improvement in support."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"I'd like to update the dashboard so that more features are available."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"Lacks an interface where the customer can report issues."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"The tool needs to improve its customization of the user interface."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. JIRA Service Management is rated 8.2, while N-able MSP Manager is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas N-able MSP Manager is most compared with ServiceNow and Freshdesk. See our JIRA Service Management vs. N-able MSP Manager report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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