We performed a comparison between JumpCloud and SailPoint Identity Security Cloud based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The most valuable feature of Omada is its API connectivity, which allows seamless integration with various services like SAP, GRC, and Microsoft licenses."
"It scales in terms of numbers and types of identities. It can govern the on-premise applications as well as the cloud applications. So, it can manage hybrid environments with all types of identities and various load amounts."
"The best feature in Omada Identity is that it enables us to implement standardized employee life cycle processes so that we don't have to create them ourselves. We can then use the standard workflows. The breadth and scope of the solution’s IGA features also fulfill our requirements."
"The most valuable feature for us is the ability to set up connectors to various IT systems and offer a wide range of supported connectors."
"Surveying is a valuable feature because it allows us to import data and see who has access to what data, for example."
"The key benefit of Omada Identity is maintaining complete control."
"The thing that I find most valuable is that Omada consists of building blocks, which means that you can configure almost anything you want without using custom code, making it pretty easy to do. It's possible to connect to multiple target systems and to create one role that consists of different permissions in the different target systems. So one role in Omada can make sure that you have an account in three different systems."
"The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us."
"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."
"Scalability-wise, I rate the solution a ten out of ten."
"The usual authentication and authorization, which were all controlled into one portal, are very convenient."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"JumpCloud enables different kinds of connections and enables employees or subcontractors not within the company to connect to our network securely."
"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."
"The solution is stable."
"As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0. That's a specific technology that allows different services to integrate for user authentication and identification purposes. That means that with JumpCloud, I can then have one single password. Single sign-on for a particular user that works with VPN, radius authentication for WiFi, logging into Office 365, and their email. Their individual computers use that same password. It's extensible which allows us to tie in customers' security systems. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges."
"The solution is stable and reliable."
"I find the built-in connectors, lifecycle management, certification, and recertification features to be the most valuable."
"This solution has improved our organization through its ease of application onboarding, approvals, provisioning, and lifecycle UI performance."
"Deployment takes a bit of time, however, once it's done properly, everything becomes very organized and easy to use."
"The big one now is that they're adding AI and machine learning to figure out automated approvals and make recommendations to their reviewers. So, if I bring up Doug McPherson and it says he has access to this application, the system will make a review based on peer group analysis. That's one of the biggest new things. The problem used to be that people would get everything loaded on, and they created too much work for themselves. Now, they can use these policies and start to let the machine pick the less risky things."
"The most valuable feature for our customers and for us is the identity data warehouse."
"The community is very active and when I had questions about an issue, I was able to find the resources."
"This solution has made our team more effective. We need less manual approvals when someone new joins our company. There is less paperwork and fewer support tickets raised for access."
"They need to improve the cost for small companies."
"Omada's reporting functionality is limited and could benefit from greater customization."
"Omada Identity has a steep learning curve."
"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."
"The Omada support response time has room for improvement."
"The Omada Identity SaaS version doesn't provide all the features Omada Identity on-premise provides."
"Its flexibility is both a good thing and a bad thing. Because it is very flexible, it also becomes too complex. This is common for most of the products we evaluated. Its scalability should be better. It had a few scalability issues."
"What I would most like to see added to the product is role management, especially enterprise or business role management, and the processes around that."
"Support is not good enough."
"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."
"Lacks the ability to have various VPN applications."
"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."
"JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications."
"The visual tool and interface must be more fine-tuned."
"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."
"The product needs to create its own self-service feature which has been requested by all the admins in the community."
"The UI of the solution could be more customizable so we could change the workflows to suit our needs."
"The solution, in general, is quite expensive."
"I would like for the next release to have a more user-friendly interface."
"We have had a lot of service breaks because of the lack of support."
"SailPoint IdentityIQ needs to improve its customization. It should also incorporate some standardized tools for implementation."
"Needs to focus on automation wherein provisioning of work can be improved and access certification should be automated without the intervention from a manager for approval."
"Certifications could include additional access levels or practices."
"SailPoint IdentityIQ has a primitive AI engine."
More SailPoint Identity Security Cloud Pricing and Cost Advice →
JumpCloud is ranked 9th in Identity Management (IM) with 16 reviews while SailPoint Identity Security Cloud is ranked 2nd in Identity Management (IM) with 62 reviews. JumpCloud is rated 8.6, while SailPoint Identity Security Cloud is rated 8.2. The top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". On the other hand, the top reviewer of SailPoint Identity Security Cloud writes "Flexible, easy to customize, and not too difficult to set up". JumpCloud is most compared with Google Cloud Identity, Microsoft Entra ID, Microsoft Intune, Scalefusion and Ping Identity Platform, whereas SailPoint Identity Security Cloud is most compared with Saviynt, One Identity Manager, Microsoft Entra ID, ForgeRock and SAP Identity Management. See our JumpCloud vs. SailPoint Identity Security Cloud report.
See our list of best Identity Management (IM) vendors, best Identity and Access Management as a Service (IDaaS) (IAMaaS) vendors, and best ZTNA as a Service vendors.
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