We compared LogicMonitor and Meraki Dashboard across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: LogicMonitor stands out for its seamless integration with external applications, personalized dashboards, and efficient AIOps functionality. Meraki Dashboard users like its centralized console, cable testing, firmware updates, and group policy features. The solution is also praised as user-friendly, stable, and scalable.
Room for Improvement: LogicMonitor users have requested better dashboards, customizable alerts, and more automation. Some also suggested improvements in the solution’s AI capabilities. Users say Meraki Dashboard could improve its client VPN, hardware discovery, and integration with external solutions, Some users mentioned a need for more comprehensive documentation and granular control.
Service and Support: LogicMonitor's support team is praised for being helpful, knowledgeable, and responsive. The solution also offers learning resources and ample information to help users navigate and customize the platform. Meraki Dashboard's customer service receives mixed feedback. Some users spoke fondly of the technical support they received, while others expressed frustration over long wait times and had a hard time finding the right person to help them.
Ease of Deployment: LogicMonitor's initial setup is generally regarded as effortless. Users appreciated the vendor’s help during onboarding and the solution’s extensive documentation. Users said Meraki Dashboard was effortless and intuitive to set up, noting that features like templates and configuration cloning saved time during deployment.
Pricing: LogicMonitor’s licensing model is based on the size of the environment. It is seen as a high-end solution with a high price tag and may be too costly for smaller organizations. Opinions on Meraki Dashboard's pricing varied, with some users finding it pricey and others deeming it fair.
ROI: LogicMonitor users have seen an ROI in the form of increased visibility and shorter resolution times. Meraki Dashboard simplifies IT operations, and some users expect returns within a few years.
Comparison Results: LogicMonitor is a premium solution geared toward large enterprises, featuring smooth integration and advanced AIOps features. Users praised LogicMonitor for its painless setup process and excellent support, but some noted that the solution’s steep price tag might put it out of the range of smaller businesses and that it could improve dashboards and AI capabilities. Meraki Dashboard is a scalable, user-friendly solution with a smooth, painless setup made easy by built-in templates and features like configuration cloning. However, some users complained that the solution is too expensive and needs better integration with non-Cisco platforms.
"We can manage the entire system across the network and troubleshoot the pain points."
"Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us."
"The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers."
"The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources."
"LogicMonitor added AI technology to help understand what's normal and that has helped quite a bit, so that's the feature I found most valuable in the product. The product is also doing quite well with identifying devices and customizing a particular Cisco version or model number. LogicMonitor continues to be active in updating what is available to be monitored, and it's been very good with keeping those things current, so that's another valuable feature of the product."
"The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use."
"We have very fine-tuned alerting that lets us know when there are issues by identifying where exactly that issue is, so we can troubleshoot and resolve them quickly. This is hopefully before the customer even notices. Then, it gives us some insight into potential issues coming down the road through our environmental health dashboards."
"LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure."
"It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time."
"The most valuable features are the ease of use and a single-pane-of-glass that allows us to identify issues across the entire network from one dashboard."
"Some of the features I have found valuable are the ease of access, simple configuration, and monitoring."
"What I found most valuable in Meraki Dashboard is that it's well-organized, easy to use, and practical."
"The most valuable feature is ease of use."
"The initial setup process is quite simple."
"The most valuable feature is its simplicity in navigating through the dashboard. It's well set out, and the layout is nice and user friendly. A lot of clients enjoy seeing layer 7 visibility. They get a good indication and insight into what is happening in their network and what applications are being used the most. They can then customize and give preference to business-critical applications."
"An excellent dashboard that is currently unique in covering both SD-WAN and SD-LAN with built-in security."
"The most valuable features are that it's easy to use and technically very complete. I can configure, do advanced troubleshooting in the dashboard, and reboot access points remotely."
"The Wi-Fi side needs improvement."
"Their Logs feature is quite new. It is not as feature-rich as we would like it to be. There have been a couple of conversations internally around other log management tools, like Splunk, which may do more for us than LM Logs. The benefit of LogicMonitor is that our staff know how to use it, so we don't really want to move away from it, if we don't have to. I fully expect there to be more development in this area. It is their newest feature, so it is understandable that it hasn't evolved as some of the other stuff. It would be good to see a bit more development in this area, but I think the monitoring side of things is spot on."
"We would like to see more functionality around mapping of topologies, in terms of networks. An improvement that we would like to see is added functionality to get more detail out of mapping. For example, if the LogicMonitor Collector identifies a connection between two network endpoints, it would be great to actually see which ports are connecting the two endpoints together. That functionality is something we greatly desire. It would actually make our documentation more dynamic in the sense that we wouldn't need to manually document. If this is something that the platform could provide, then this would be a great asset."
"It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need to get in for specific monitoring, if it's a nonstandard piece of equipment or process. You have to hunt and find certain elements to get them in place. If they could make it a bit easier rather having to find the right six-digit code to put in so it implements, that would be helpful."
"Role-based permissions could be better and updating modules could be smoother."
"One drawback of LogicMonitor is its licensing model, which requires an additional license for each module. For example, if you need to use Azure monitoring, you'll need an additional license on top of the base license."
"The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML."
"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."
"I'd like to see more automation in the tool, especially around remediation."
"Third-party switches do not necessarily integrate easily with the system and this could be improved to allow for better adaptation."
"The cost of the solution is high and can be improved."
"For my purposes, I don't need to see any other features added to the Meraki Dashboard. I have no criticisms and I do like the tool. If I had a criticism for it, it would be about the pricing because it could be a little less, but again, for the service that you get, I won't complain about that too much."
"An area for improvement in Meraki Dashboard is licensing management because it's a little complex. Product licensing can be made a little bit easier through license concurrency and a more straightforward approach to applying the license to products and services."
"Price could be reduced."
"There needs to be more improvement on the device-connected interface."
"The solution can be expensive."
"For instance, you should be able to see if something has been blocked by a firewall rule by looking at a live log of traffic moving through the device. It helps you troubleshoot issues and understand if your rules are working. You need to ensure the firewall is blocking the right things. That's unavailable in the Meraki Dashboard. You have to send the logs to a log server. We use SolarWinds locally, but it's not natively built into Meraki. We're also using Cisco ISA and another tool called Smoothwall."
LogicMonitor is ranked 16th in Network Monitoring Software with 25 reviews while Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews. LogicMonitor is rated 9.0, while Meraki Dashboard is rated 8.6. The top reviewer of LogicMonitor writes "We went from nothing to full visibility across our internal and external estates of equipment". On the other hand, the top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". LogicMonitor is most compared with ScienceLogic, SolarWinds NPM, Zabbix, OpsRamp and SCOM, whereas Meraki Dashboard is most compared with Cisco DNA Center, SolarWinds NPM, ThousandEyes, Mist AI and Cloud and Nagios Core. See our LogicMonitor vs. Meraki Dashboard report.
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