We compared Microsoft Dynamics CRM and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"The product is user-friendly."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The initial setup is very easy."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"The solution is stable."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"Shareable boards are a great solution for clients who want to track the progress of their work orders without checking in with us directly."
"The stability is good."
"monday.com is easy to set up."
"I love being able to "check off" a task by changing its status to "done." It also disappears off the list when you complete it."
"I found the task management features as the most useful and necessary."
"The features I found most valuable are the Kanban boards."
"It has made the entire tracking process much easier."
"Time tracking has been a godsend."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"It could be less complicated for smaller organizations."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"The solution should improve the user experience in the process of creating and activating offers."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"I would love to be able to hide rows visibility. Currently, this is only available for columns."
"I have just started to use this solution, and there are no new features that I need at this time, but it could be more user-friendly."
"monday.com could benefit from deeper integration with other products that are prevalent within the industry, such as Google Sheets, HubSpot, social media platforms, and various ad services."
"The pricing is a bit steep, and it's built on tiers rather than incremental users (not ideal for a small company that's adding people slowly)."
"The solution could be improved by adding more plugins for Adobe (not just Photoshop) and adding a plugin for Discord."
"The data linkage could be improved. For example, sometimes you cannot automate item creation when you link different items to each other. You cannot connect the data deeply from field to field. It's somewhat complicated to link a contact to some account fields and automate the contact's behavior based on the value of those fields. The data is sometimes not structured enough for deep processing."
"Subitems could be reworked a little so that they’re more helpful."
"It helped us a lot in content management issues for TikTok and YouTube, however, it would be good to have an integration for each social network to get all the data within a single platform."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while monday.com is ranked 1st in CRM with 222 reviews. Microsoft Dynamics CRM is rated 7.8, while monday.com is rated 9.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Oracle CX Sales, whereas monday.com is most compared with Wrike, Asana, Zoho CRM, Microsoft Project and Odoo. See our Microsoft Dynamics CRM vs. monday.com report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.