What is our primary use case?
We are a systems integrator and offer Ubiquiti WLAN as a solution to our clients.
What is most valuable?
Most of our clients prefer to eliminate the use of China brands, and Ubiquiti, being from the US, is something we can offer to them as a good alternative.
So, it's a good alternative.
What needs improvement?
If they can integrate or release a single platform because, currently, there are two different platforms for switches and routers. So I believe maintaining just one unified platform, like for example, unifying the models or brands, and avoiding separate platforms for edge switches, edge routers, and other Ubiquiti products, would simplify the integration and implementation process. Currently, having two different platforms makes it more complicated for the end-users to manage and modify their devices.
For how long have I used the solution?
We have been using Ubiquiti WLAN for seven years now. We currently use the latest version.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten. Based on our previous installations, once you install the device, you can just leave it or forget about it. You can enable auto-pilot or automatic updates unless there's a bug or fix that needs human intervention, then that's the time you need to repair or modify the system. But from all the projects where we installed this product, we didn't encounter any issues.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. It is very scalable.
How are customer service and support?
We don't usually communicate directly with Ubiquiti technical support, but we try to participate in the Ubiquiti community. However, some of the answers in the community are misleading. So instead, we rely more on watching YouTube videos or listening to reliable video tutorials from experienced users.
How was the initial setup?
The initial setup is straightforward. The only thing to note is that the edge max or the edge switches and the unified systems are two different platforms, which can make things more complicated for end-users managing two different platforms.
We are using a mixed implementation. So we use on-prem, and we also use some managed services for our clients.
What about the implementation team?
We handle the maintenance in-house. Two engineers are usually involved in maintaining the Ubiquiti WLAN.
What's my experience with pricing, setup cost, and licensing?
As for pricing, we are getting a good price from our distributors, and it depends on the complexity and scale of the project, so we can negotiate for more discounts based on the volume of orders.
We charge for technical support, but we don't charge for any license renewals or recurring costs related to licenses.
Which other solutions did I evaluate?
You cannot compare Ubiquiti to Cisco because Cisco is for enterprise, and Ubiquiti is for SMB. So it's hard for me to make a direct comparison.
We used Cisco Meraki for deployments, and we have also worked with other competitors of Ubiquiti, depending on the specific needs of the customer.
So, we work with multiple products based on the customer's requirements.
What other advice do I have?
In terms of technology, we have observed consistent updates to improve functionality and simplify the solution.
I would definitely recommend using the solution. Overall, I would rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: