ArcSight Enterprise Security Manager (ESM) vs IBM Security QRadar comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jul 20, 2023

We performed a comparison between IBM Security QRadar and ArcSight ESM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Features: IBM Security QRadar users say the solution provides extensive information and helpful leads for locating pertinent data. QRadar stands out with its comprehensive network visibility and strong SIEM capabilities. ArcSight ESM is praised for its well-designed dashboard, real-time reporting, and threat intelligence capabilities that leverage AI and correlation tools. Users also like ArcSight’s seamless integration and effortless management. QRadar could improve its rule deployment and lower its false positive rate. Users would also like expanded storage capacity, streamlined user management, and a more mature architecture. ArcSight ESM users have recommended improvements in training, speed, and data administration.

  • Service and Support: Some customers of IBM Security QRadar have had trouble connecting with knowledgeable support staff and experienced delayed responses. Some ArcSight ESM users have found the support to be responsive and helpful, while others have faced issues with slow response times and a lack of expertise.

  • Ease of Deployment: IBM Security QRadar's initial setup can be complex for users without expertise, and the difficulty may vary depending on the size of the data set. Some said that ArcSight ESM is straightforward to set up, while others noted that integration with other systems can be challenging and requires specialized knowledge.

  • Pricing: IBM Security QRadar can be costly because users need to buy new hardware to upgrade. Users consider the pricing of ArcSight ESM to be reasonable and affordable.

  • ROI: IBM Security QRadar delivers a high return on investment, improving security through its advanced user behavior analytics. ArcSight ESM yields an ROI by helping clients achieve compliance objectives and prevent incidents.

Conclusion: Users appreciate QRadar's ability to integrate with other solutions, its user-friendly interface, and its robustness. QRadar also provides a comprehensive view of the network and offers real-time monitoring and analysis capabilities. Users value its machine learning algorithms and scalability. Although both products have areas for improvement, IBM Security QRadar stands out for its overall effectiveness and positive user experiences.
To learn more, read our detailed ArcSight Enterprise Security Manager (ESM) vs. IBM Security QRadar Report (Updated: May 2024).
772,649 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most useful features are directories, price, and live reporting.""There are many features that are good for clients who are looking for a good SIEM solution. They like the ease of creating a business that is effective and impressive.""What I found most valuable in ArcSight Enterprise Security Manager (ESM) is its good integration with third-party products. The solution also has good core capabilities.""The solution has gone beyond signature-based monitoring and analysis and is AI-powered. It is good enough to cover the full range of cybersecurity services.""ArcSight Enterprise Security Manager (ESM) works perfectly. It's a stable and scalable product.""The solution offers very good monitoring.""Once the rules are defined, it is capable of detecting minute changes in the systems, which are effectively based on the entries in the log.​""I value the event correlation of this product."

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"The most valuable features are log monitoring, easy-to-fix issues, and problem-solving.""The solution is flexible and easy to use.""It's user-friendly when compared to other products.""The UBA feature is the most valuable because you can see everything about users' activities.""It allows us to search data both on-premises and on the cloud.""I have found IBM QRadar to be scalable.""Improves visibility and has a great new dashboard.""Stability-wise, I rate the solution a ten out of ten."

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Cons
"The biggest requirement is that there is no cloud solution for this product yet. They need to create a cloud version. It's the biggest thing they can do to make the solution better.""The UI interface is somewhat complex and needs to be simplified.""ArcSight is incredibly complex when configuring and deploying, and if your organization doesn't know what they want and what they need, ArcSight will be a challenge for them.""There could be more API features for extracting logs on different devices included in the product.""The API integration could be better, and I'd like to see more machine-learning capabilities in the future.""The onboarding process for this solution could be better. It also needs a better GUI.""ArcSight ESM is lacking cloud scalable technology.""Currently lacks SOAR feature."

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"There is room for improvement in IBM QRadar in integrating features for SOC maturity and security levels directly into QRadar.""It would be good if the program allowed certain profiles to only see certain customer information.""The solution could improve by having more out-of-the-box use cases.""The tech support is not that good.""Ideally we would like a mobile version so that any alert that comes in will notify us in a mobile app, or by using SMS integration.""They should introduce some automation into the product.""I need a solution which will send alerts in the event of any behavior.""The threat detection needs improvement, they have many false positives."

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Pricing and Cost Advice
  • "HPE ArcSight pricing might be more expensive than other SIEM solutions, but in my opinion it has powerful features and great flexibility in developing complex use cases."
  • "ArcSight is pretty expensive compared with its competitors. I believe that is fine as it provides value."
  • "Aggregation can help a lot in pushing down licensing costs."
  • "​It is best to be an institutional buyer and directly contact the sales team, as they can provide over-the-top discounts for bulk orders.​"
  • "Thanks to Micro Focus's licensing model, as an MSSP, we are able to see a complete return on our investment almost immediately."
  • "Customers without a ton of resources to dedicate to deployment may be better served by a managed ArcSight service."
  • "The pricing is great compared to others."
  • "The cost of the solution is not very high, although hiring a qualified analyst to work with the product is expensive."
  • More ArcSight Enterprise Security Manager (ESM) Pricing and Cost Advice →

  • "found other solutions, with more features at the same cost or less. You don’t have to leave the Gartner Magic Quadrant to beat their price."
  • "Most of the time, it is easier and cheaper to buy a new product or the QRadar box."
  • "IBM's Qradar is not for small companie. Unfortunately, it would be 'overkill' to place it plainly. The pricing would be too much."
  • "IBM's Qradar is not for small companie. Unfortunately, it would be 'overkill' to place it plainly. The pricing would be too much."
  • "Go through a vulnerability assessment review for price breaks. A virtualized solution will also cut down on cost."
  • "It is expensive. It is not a product that I can provide for SMBs. It is a program that I can only provide for really large enterprises."
  • "The maintenance costs are high."
  • "Pricing (based on EPS) will be more accurate."
  • More IBM Security QRadar Pricing and Cost Advice →

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    Comparison Review
    Vinod Shankar
    Questions from the Community
    Top Answer:In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to… more »
    Top Answer:We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities.
    Top Answer:The pricing model is expensive compared to open-source alternatives, especially as your needs grow.
    Top Answer:It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendlier GUI and are not licensed based on capacity (amount of logs and information… more »
    Top Answer:For tools I’d recommend:  -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also,… more »
    Top Answer:The event collector, flow collector, PCAP and SOAR are valuable.
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    Also Known As
    Micro Focus ArcSight, HPE ArcSight, ArcSight
    IBM QRadar, QRadar SIEM, QRadar UBA, QRadar on Cloud, QRadar, IBM QRadar User Behavior Analytics, IBM QRadar Advisor with Watson
    Learn More
    Overview

    ArcSight Enterprise Security Manager (ESM) is a powerful SIEM solution for analyzing, collecting, correlating, and reporting on security event information. ArcSight ESM analyzes information from all of your data sources while helping your organization maintain high security. In addition, the solution is very customizable and enables users to create their own company-specific rule sets to automatically trigger instant alerts.

    ArcSight Enterprise Security Manager (ESM) Features

    • Real-time threat detection
    • Visualization and reporting capabilities
    • Patented log management
    • Personalized dashboards
    • Scalable event monitoring
    • Seamless integration with your existing SOC tools
    • Behavior profiling
    • Data and user monitoring
    • Application monitoring
    • Analytics
    • Deployment/support simplicity

    ArcSight Enterprise Security Manager (ESM) Benefits

    Some of the benefits of using ESM include:

    • Real-time information: ArcSight ESM can correlate data from any source in real-time to detect incidents before they become a breach.
    • Compliance: Optional compliance packs enable packaged reports for PCI, SOX, and IT Governance.
    • Security analytics: With ArcSight ESM, you can build and maintain a security operation center (SOC) through big data security analytics.
    • Integration: ArcSight ESM allows you to integrate SOC with network operations, service desk, CMDB, business intelligence, Hadoop, email security, application security, threat feeds, and more. 
    • Speed: ArcSight ESM provides excellent speed of event collection with patented log management tools. 
    • Advanced detection: ArcSight ESM can detect unusual or unauthorized activities as they occur, preventing business disruptions. 
    • Decrease threat exposure: By implementing ArcSight ESM, you reduce threat exposure because the solution detects threats in real time.  
    • Operational efficiency: ArcSight ESM makes it possible for you to automate responses with ArcSight’s native SOAR, which saves your organization time, and therefore increases your operational efficiency.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by ArcSight Enterprise Security Manager (ESM) users.

    A Head of Professional Services at a computer software company says, “The simplicity of the solution is the most valuable aspect of the product. The product is quite mature. It's been around for a long time. The integration is easy for the most part.”

    A Managing partner at a tech services company states that the solution is “Good at consolidating logs, fairly stable, and can scale.” 

    PeerSpot user Abbasi P., Vice President Derivatives Ops IT at a financial services firm, explains, “The user interfaces are quite good and speedy, and I like the consoles too. The typology and the setup are also good.”

    A Chief Technological Officer at a tech services company says, "It is a very useful tool for intelligence building because it has many use cases and many rule sets."

    An Associate Vice President at a consumer goods company comments, “We primarily use the solution for its technology including its independent logs, and those types of things. The solution offers very good monitoring. The product's log management and event management capabilities are excellent. There are a lot of really good analytical components. It helps us focus on analysis.”

    IBM Security QRadar is a security and analytics platform designed to defend against threats and scale security operations. This is done through integrated visibility, investigation, detection, and response. QRadar empowers security groups with actionable insights into high-priority threats by providing visibility into enterprise security data. Through centralized visibility, security teams and analysts can determine their security stance, which areas pose a potential threat, and which areas are critical. This will help streamline workflows by eliminating the need to pivot between tools.

    IBM Security QRadar is built to address a wide range of security issues and can be easily scaled with minimal customization effort required. As data is ingested, QRadar administers automated, real-time security intelligence to swiftly and precisely discover and prioritize threats. The platform will issue alerts with actionable, rich context into developing threats. Security teams and analysts can then rapidly respond to minimize the attackers' strike. The solution will provide a complete view of activity in both cloud-based and on-premise environments as a large amount of data is ingested throughout the enterprise. Additionally, QRadar’s anomaly detection intelligence enables security teams to identify any user behavior changes that could be indicators of potential threats. 

    IBM QRadar Log Manager

    To better help organizations protect themselves against potential security threats, attacks, and breaches, IBM QRadar Log Manager gathers, analyzes, preserves, and reports on security log events using QRadar Sense Analytics. All operating systems and applications, servers, devices, and applications are converted into searchable and actionable intelligent data. QRadar Log Manager then helps organizations meet compliance reporting and monitoring requirements, which can be further upgraded to QRadar SIEM for a more superior level of threat protection.

    Some of QRadar Log Manager’s key features include:

    • Data processing and capture on any security event
    • Disaster recovery options and high availability 
    • Scalability for large enterprises
    • SoftLayer cloud installation capability
    • Advanced threat protection

    Reviews from Real Users

    IBM Security QRadar is a solution of choice among users because it provides a complete solution for security teams by integrating network analysis, log management, user behavior analytics, threat intelligence, and AI-powered investigations into a single solution. Users particularly like having a single window into their network and its ability to be used for larger enterprises.

    Simon T., a cyber security services operations manager at an aerospace/defense firm, notes, "The most valuable thing about QRadar is that you have a single window into your network, SIEM, network flows, and risk management of your assets. If you use Splunk, for instance, then you still need a full packet capture solution, whereas the full packet capture solution is integrated within QRadar. Its application ecosystem makes it very powerful in terms of doing analysis."

    A management executive at a security firm says, "What we like about QRadar and the models that IBM has, is it can go from a small-to-medium enterprise to a larger organization, and it gives you the same value."

    Sample Customers
    Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
    Clients across multiple industries, such as energy, financial, retail, healthcare, government, communications, and education use QRadar.
    Top Industries
    REVIEWERS
    Financial Services Firm33%
    Comms Service Provider19%
    Computer Software Company17%
    Insurance Company5%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company13%
    Manufacturing Company9%
    Government8%
    REVIEWERS
    Financial Services Firm23%
    Computer Software Company15%
    Comms Service Provider10%
    Security Firm6%
    VISITORS READING REVIEWS
    Educational Organization19%
    Computer Software Company15%
    Financial Services Firm10%
    Government6%
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise14%
    Large Enterprise54%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise14%
    Large Enterprise64%
    REVIEWERS
    Small Business39%
    Midsize Enterprise15%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise30%
    Large Enterprise49%
    Buyer's Guide
    ArcSight Enterprise Security Manager (ESM) vs. IBM Security QRadar
    May 2024
    Find out what your peers are saying about ArcSight Enterprise Security Manager (ESM) vs. IBM Security QRadar and other solutions. Updated: May 2024.
    772,649 professionals have used our research since 2012.

    ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while IBM Security QRadar is ranked 4th in Security Information and Event Management (SIEM) with 198 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while IBM Security QRadar is rated 8.0. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of IBM Security QRadar writes "A highly stable and scalable solution that provides good technical support". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk Enterprise Security, Trellix ESM, ArcSight Intelligence, Elastic Security and AWS Security Hub, whereas IBM Security QRadar is most compared with Splunk Enterprise Security, Microsoft Sentinel, Wazuh, LogRhythm SIEM and Elastic Security. See our ArcSight Enterprise Security Manager (ESM) vs. IBM Security QRadar report.

    See our list of best Security Information and Event Management (SIEM) vendors.

    We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.