We performed a comparison between BeyondTrust Remote Support and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"We are able to be more effectively connected to computers and servers all over the world."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"It is a scalable solution. "
"Technical support is easy to reach."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Although the learning curve is steep, the product is well-documented."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"Lacks remote support and privileged remote access in the one product."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"It could be integrated with IT management tools."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. BeyondTrust Remote Support is rated 9.0, while Zoho Assist is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Zoho Assist is most compared with . See our BeyondTrust Remote Support vs. Zoho Assist report.
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