We performed a comparison between BMC Remedy and IFS Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The solution is extremely user-friendly."
"The service management features are beneficial – very good."
"The solution helps us manage, escalate, and solve incidents."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"A high level of ERP can be handled in IFS."
"The product is quite flexible."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"We could quickly understand what was going on and what the customer wanted to do."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"BMC Remedy's change management module needs enhancement."
"The solution must be flexible."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The desktop technicians face some challenges with the solution."
"The UI is quite outdated."
"There is room for improvement in terms of support."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"There were initial difficulties when I started using the application."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"Customization needs to be improved."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Remedy is rated 8.0, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo. See our BMC Remedy vs. IFS Cloud Platform report.
See our list of best IT Asset Management vendors and best License Management vendors.
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