We performed a comparison between BMC Remedy and VMware Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution offers some very good features."
"It includes features for automation, such as smart reporting capabilities."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The incident management console is available out of the box."
"The solution is extremely user-friendly."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"It provides us with improved maintenance cycles."
"All of the features are very suitable for us. It is also a stable solution."
"The UI is quite outdated."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"The desktop technicians face some challenges with the solution."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The upgrade process could be better. It would be a good improvement."
"The solution must be flexible."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"BMC Remedy's change management module needs enhancement."
"It needs to improve user roles and access rights."
"Not a ten because the price is high."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Remedy is rated 8.0, while VMware Service Manager is rated 7.2. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas VMware Service Manager is most compared with . See our BMC Remedy vs. VMware Service Manager report.
See our list of best IT Asset Management vendors and best License Management vendors.
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