We performed a comparison between ConnectWise Automate and LogMeIn Central based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is easy and the deployment is quick."
"It's definitely improved the help-desk servicing, et cetera."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Remote access and detailed monitoring help us support our equipment."
"The most value we get from this solution is that everything is on a patch cycle."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It allows us to manage all client requests, jobs and invoicing."
"It is very scalable."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"The initial setup was very easy."
"Using the product, we provide a quicker response when supporting customers."
"It is a scalable solution."
"The initial setup was simple."
"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."
"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."
"Unattended remote assistance."
"The menu doesn't always load properly."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Their support needs to be better."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"It is easy to get locked out, which is something that needs to be improved."
"There are some screens that are just ugly and difficult to manipulate."
"The solution is expensive as hell."
"Do not use the technical support."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews. ConnectWise Automate is rated 7.4, while LogMeIn Central is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne and Microsoft Configuration Manager, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager and Atera. See our ConnectWise Automate vs. LogMeIn Central report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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