We performed a comparison between ConnectWise ScreenConnect and LogMeIn Pro based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Unattended access is the most important feature."
"Remote support is efficient and easy for our end users to receive support."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"It's very low maintenance."
"I can login to my office computer, go into all of my software, and work from a remote location."
"The remote services feature is definitely the most valuable, along with the capability to print remotely."
"This is a very reliable product and I've never had it crash."
"It must have been straightforward. My IT person set it up for me. It is a friendly program."
"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"Being able to remote access my computer means I can work at night from my house."
"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"There could be improvement to the remote command line tools."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"The recent redesign has made it slower and basically worthless."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"Remote Access for external and internal customers."
"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"The only issue is that they could have a tier between 10 seats and 50."
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. ConnectWise ScreenConnect is rated 8.4, while LogMeIn Pro is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, BeyondTrust Remote Support and Splashtop Remote Support, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, BeyondTrust Remote Support, Dameware Remote Support and LogMeIn Central. See our ConnectWise ScreenConnect vs. LogMeIn Pro report.
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