We performed a comparison between CrowdStrike Falcon and Symantec Endpoint Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: CrowdStrike Falcon stands out for its machine-learning capabilities, optimal resource utilization, and precise threat detection. Users praised Symantec Endpoint Security for its regular virus signature updates and comprehensive administrator's console. CrowdStrike Falcon could benefit from adding a sandbox feature and more detailed firewall management options. Reviewers said Symantec Endpoint Security could improve its graphical interface, Linux support, and scanning capabilities.
Service and Support: CrowdStrike Falcon's customer service is considered prompt and helpful. Some users said Symantec customer service was helpful but slow, while others have expressed general dissatisfaction with support.
Ease of Deployment: CrowdStrike Falcon's setup is considered to be simple and efficient, with deployment times ranging from a few days to a month. While there may be some challenges during installation, they are generally manageable. Some users said Symantec Endpoint Security was easy to set up, while others struggled with the installation. Deployment time varies depending on the customer’s environment.
Pricing: Some users find CrowdStrike Falcon costly and think the price should be lowered to make it more competitive. The cost of Symantec Endpoint Security depends on the licensing terms and necessary security components. While some users find the price acceptable, others believe it could be more affordable.
ROI: CrowdStrike Falcon offers cost savings by decreasing the required number of engineers and eliminating the need for onsite servers. Symantec Endpoint Security demonstrates strong stability and incident prevention, leading to reduced downtime. It offers a favorable return on investment.
"The solution was relatively easy to deploy."
"Fortinet has helped free up around 20 percent of our staff's time to help us out."
"The product's initial setup phase is very easy."
"The most valuable feature is the analysis, because of the beta structure."
"The stability is very good."
"Having all monitoring, response, tracking, and mitigation tools in one dashboard provides our analysts and SOC team with a comprehensive view at a glance."
"It is a scalable solution...The initial setup of Fortinet FortiEDR was straightforward."
"We have FortiEDR installed on all our systems. This protects them from any threats."
"The threat intelligence is the most valuable feature."
"The initial setup is very simple."
"From what we have seen, it is very scalable. We have recently acquired a company where someone had a ransomware attack when we joined networks. Within the course of just a few days, we were able to easily get CrowdStrike rolled out to about 300 machines. That also included the removal of that company's legacy anti-malware tool."
"The feature I like the most is the solution's detection."
"The most valuable feature of CrowdStrike Falcon is crowdsourcing intelligence."
"The most valuable features of CrowdStrike Falcon are the AI in detecting and real-time detections."
"The stability is good; we haven't experienced any glitches or bugs."
"It's ability to do threat hunting is really great, quite robust, and even allows you to do hygiene stuff."
"The centralized console is great for us. It gives us one centralized console to manage all of the endpoints."
"With Symantec, I always know this tool will be reliable and with the latest protection."
"Some of the most valuable features were antivirus, malware, and spyware. They were really good."
"It is a stable product."
"The most valuable feature is the automated updating feature."
"With a single console, you get control over Mac, Windows, iOS, and Android. This control is most valuable."
"It's a single-agent installation with many features including wireless protection."
"The solution, especially in older versions, is quite stable."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions"
"ZTNA can improve latency."
"Once, we had an event that was locked and blocked, but information about it came to us two or three days later."
"To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
"Making the portal mobile friendly would be helpful when I am out of office."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"Intelligence aspects need improvement"
"They should provide us with good visibility for everything."
"CrowdStrike should provide better visibility in its reporting. There should be more forensic details about detected threats."
"Too many false positives."
"I have experience with a product called SentinelOne, which has a feature that allows for the customization of query languages. I would like to see such a feature for CloudStrike."
"The management reporting functionality needs to be improved."
"We have had to open a case with the technical support to get some issues and bugs resolved."
"We can do a threat analysis of any machine at any time, but that threat analysis is very limited."
"In terms of features, I would like them to add detailed logging functionality in CrowdStrike. Currently, CrowdStrike detects the threats immediately based on the IOCs and the signature-based policies or many threat behaviors, but in terms of logging those threats, it is not very good. The information that they provide in the logs is very little. They can build more analytics into it."
"When, Microsoft releases a new OS version twice a year, you never know if the current version of Symantec Endpoint Protection will support it. You can have a lag between when Microsoft releases a new client - and then the current version doesn't work correctly - and it could be some months between updates from Symantec."
"The reporting could be improved."
"The solution has become quite complicated since Broadcom acquired Symantec, and we no longer sell it or try not to sell it."
"Symantec has not properly promoted Symantec Endpoint Security in the market. In my opinion, the product should be properly promoted."
"There is a lack of reporting and alerts."
"Symantec End-point production doesn't support the EDR function."
"It needs to die. In my opinion, Symantec was a really great security company, 10, 15 years ago. They went out, they bought all the great tools and then they never did anything with them. So they've just fallen behind and there's nothing that's going to work now to bring them back up the date that's going to regain user confidence."
"I know they were just bought out by Broadcom and there have been some difficulties with Broadcom as far as getting license renewals, etc. Mostly, due to the fact that it's confusing, even for the vendor, people are turned off by it. The vendors are telling us that it can take weeks for them to get a renewal quote, nevermind the actual renewal."
CrowdStrike Falcon is ranked 3rd in Endpoint Protection Platform (EPP) with 107 reviews while Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews. CrowdStrike Falcon is rated 8.8, while Symantec Endpoint Security is rated 7.6. The top reviewer of CrowdStrike Falcon writes "Easy to set up with good behavior-based analysis but needs a single-click recovery option". On the other hand, the top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". CrowdStrike Falcon is most compared with Microsoft Defender XDR, Darktrace, Microsoft Defender for Endpoint, Trend Micro Deep Security and Cortex XDR by Palo Alto Networks, whereas Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, Trend Micro Deep Security, Cortex XDR by Palo Alto Networks and Kaspersky Endpoint Security for Business. See our CrowdStrike Falcon vs. Symantec Endpoint Security report.
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