We compared Datadog and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features. However, some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"I don't have to worry about upgrades with the AWS version."
"Datadog has helped us a ton by allowing us to set up a multitude of easily configurable alarms across our tech stack and infrastructure."
"Its logs are most valuable."
"The observability on offer is the most useful aspect of the product."
"It has turned into an operational dashboard. If you felt something is going wrong, you can immediately open up Datadog. It has been our go to application because we know the answer will be there."
"The seamless integration between Datadog and hundreds of apps makes onboarding new products and teams a breeze."
"The tool's deployment is easy."
"The network map is crucial in identifying bottlenecks and determining what needs more attention."
"It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
"It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."
"The Slack integration is fantastic, and I've actually found it to be very useful recently."
"One of its valuable features is the fact that it handles multiple operating systems... And I like the fact that it tells me when things are about to fall over, which means I can preempt it and not have to wake up at three in the morning to fix it."
"I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server."
"The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly."
"It allows us to directly add individual VMs independently."
"It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The product needs a better Datadog agent installation."
"We would really like to see more from the Service Catalog."
"Stability of the product has been a concern for us outside of the primary monitoring agents."
"I'm not sure what kind of features are in the roadmap right now, but I encourage the development of features for defining your organization, and allowing the visibility of what kind of metrics you can get. Those features would be really useful for us."
"I'm not sure if Datadog can monitor K8s deployments in real-time. For instance, being able to see a deployment step by step visually. This would be helpful if there were any incidents during the deployment."
"We need to learn more about the session reply feature inside of DD."
"Auto instrumentation on tracing has not been very easy to find in the documentation."
"It can have an artificial intelligence component. Even though I can seamlessly look at end-to-end security, it would be better to have alerts and notifications powered by an AI engine. I am not sure if they have an AI component. We have not reached out to them or looked at it, but this is something that I keep on talking about within our company in terms of features. Such a feature would be good to have, and it would further optimize my Security Ops team's abilities."
"I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud."
"The free version only gives us 100 free sensors to use. It would be nice if there was double that."
"When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us."
"They could improve the process of updating the license."
"The operations dashboard is only available in PRTG's enterprise version, but I wish it could be accessed in the standard licensing. It would also be nice if PRTG had templates for dashboard monitoring, software monitoring, etc. It can help me set up a dashboard because now we don't have a template from PRTG, so we need to create one from scratch."
"The licensing policy needs more flexibility."
"With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied."
"We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur."
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Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. Datadog is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM and Nagios XI. See our Datadog vs. PRTG Network Monitor report.
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