We performed a comparison between Dynatrace and OpenText Diagnostics based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We had point solutions where we could see different elements of the stack, and Dynatrace ties everything together. Before, we could never get that full-stack monitoring. It also helps us get us the context of the customer experience. What's the business impact of those problems?"
"It reduces time and provides detailed info, showing problem correlation, and a single point of diagnosis."
"Mean time to recover (MTTR) has reduced significantly during major outages due to specific data pinpointed by DT applications."
"We can see each session, end-to-end, and discover issues."
"We used to rely on multiple operations tools to monitor and obtain bits and pieces. Now, we have it all in a single pane of glass."
"You can always get in touch with support representatives and the developers if you want to, and you can get the solution directly from them. They are good about giving customer service, which I really like."
"In the AppMon, offering, currently, the most valuable feature is the PurePath analysis, being able to deep-dive into call chains."
"We're able to pinpoint web and mobile interface issues before they trigger a negative customer experience."
"The diagnostics and configuration are the solution's most valuable aspects."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"For banking and telecom solutions, it's been quite useful."
"One thing that would help it tighter integration with DCRUM. It's somewhat difficult to drill down and see everything, but I think that's in the future versions. We just haven't seen that yet."
"Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product."
"Searches should be faster."
"We sometimes have to run plugins on docker containers."
"Even with PurePath and the like, it still takes time, a day or whatever - or expert knowledge of some person - to be able to identify a problem quickly."
"It would be nice if there were a way that it could be made simpler, given the complexity of the things that we're monitoring."
"It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc."
"It's not very scalable, we cannot add another server onto it."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"The interface could be more user friendly."
Earn 20 points
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 342 reviews while OpenText Diagnostics is ranked 35th in Application Performance Monitoring (APM) and Observability with 4 reviews. Dynatrace is rated 8.8, while OpenText Diagnostics is rated 7.8. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of OpenText Diagnostics writes "Very good for transaction level monitoring, but expensive and HP needs better support and training". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas OpenText Diagnostics is most compared with . See our Dynatrace vs. OpenText Diagnostics report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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