Dynatrace is highlighted for its advanced AI capabilities and real-time insights, users appreciate its broad technology support and user-friendly interface, while Prisma Cloud is praised for its comprehensive security features and cost savings, users value its ease of use and proactive threat detection. Dynatrace users suggest improving the UI and integration capabilities, Prisma Cloud users point out the need for better documentation and training resources. Both solutions offer competitive pricing and excellent customer service.
The summary above is based on 129 interviews we conducted recently with Dynatrace and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"We like the alerting feature. For example, my applications are going out on some thresholds. So I get alerts, according to the thresholds I set. I get that data via emails as notifications."
"It is very stable and reliable."
"It helps to show where the problem is and isolates the issue."
"It severely reduces the time spent doing performance test cycles."
"We setup triggers for certain critical events. When these events happen, alert notifications are sent to the support team to take immediate action."
"Since Appmon has been leveraged, we are now down to just hours (sometimes minutes) in resolution times."
"We found Dynatrace is a robust tool which provides pretty good monitoring for a PCF environment"
"We can see each session, end-to-end, and discover issues."
"You can also integrate with Amazon Managed Services. You can also get a snapshot in time, whether that's over a 24-hour period, seven days, or a month, to determine what the estate might look like at a certain point in time and generate reports from that for vulnerability management forums."
"The most valuable features of Prisma Cloud are its cloud security posture management and cloud workload protection capabilities."
"It supports the multi-cloud environment beautifully."
"It helps to identify the misconfigurations by monitoring regularly which helps to secure the organization's cloud environment."
"The solution gives us a lot of visibility across all of our cloud solutions."
"What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment."
"Prisma Cloud also provides the visibility and control you need, regardless of how complex or distributed your cloud environments become. It helps to simplify that complexity. Now we know what the best practices are, and if something is missing we know."
"The visibility on alerts helps you investigate more easily and see details faster."
"If we can gain more insight into older applications, using not-so-recent technologies, then it would be a plus."
"Improve Dynatrace for the following industries: telco, eCommerce, and banking."
"For AppMon, there is always room for improvement: charting, dashboarding, and user management."
"I would say that this solution's reports are lacking a little bit, and because of this, you have to rely on API to fetch and pull data. I think they could have done a bit of a better job by providing a more user-friendly search from a reporting perspective."
"The problem evaluation feature is an awesome idea, but bit difficult to pick up initially."
"We sometimes have to run plugins on docker containers."
"The heavy client is not really user-friendly and the concepts (while powerful) are unintuitive."
"There should be more visibility for network performance monitoring. There should be more metrics for things like 5G and IoT. That would be the main thing because they've moved more to mobile performance rather than fixed networks."
"This solution is more AWS and Azure-centric. It needs to be more specific on the GCP side, which they are working on."
"They could improve more features for the enterprise version of the solution."
"It can be too expensive for small companies."
"Areas like the deployment of their defenders and their central control need manual intervention. They should focus more on automation. They have a very generic case for small companies. However, for bigger companies to work, we have to do a lot of changes to our system to accommodate it. Therefore, they should change their system or deployment models so it can be easy to integrate into existing architectures."
"We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected."
"The automation must continue to become much smoother."
"The challenge that Palo Alto and Prisma have is that, at times, the instructions in an event are a little bit dated and they're not usable. That doesn't apply to all the instructions, but there are times where, for example, the Microsoft or the Amazon side has made some changes and Palo Alto or Prisma was not aware of them. So as we try to remediate an alert in such a case, the instructions absolutely do not work. Then we open up a ticket and they'll reply, "Oh yeah, the API for so-and-so vendor changed and we'll have to work with them on that." That area could be done a little better."
"The UI could be improved."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 342 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 82 reviews. Dynatrace is rated 8.8, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Prisma Cloud by Palo Alto Networks is most compared with Wiz, Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub and CrowdStrike Falcon Cloud Security.
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