We performed a comparison between Freshsales and monday.com based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshsales is user-friendly, scalable and stable."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"Email integration is easy."
"I love the ability to communicate within the app itself by leaving comments."
"Having all our stuff in one place, within one tool is extremely helpful."
"You can create a group of tasks and can write down sub-tasks under each task."
"I love being able to set up alerts."
"It's helped us organize and collaborate with clients and has been a great foundation/framework to support our growth."
"It is nice that you can color code everything."
"Monday.com colors are friendly to the eye."
"I found the task management features as the most useful and necessary."
"The solution needs to improve the user experience and leads capture."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"We can use only one domain in the basic package."
"The price of this solution could be improved as well as the reporting functionality."
"It lacks customizability for complex and larger use cases."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"One item we feel we is missing is more board templates that would allow us to work within the agile methodology."
"It would be nice to have more customization around the documents, such as different title headings, fonts, etc."
"I wish there were more templates because having to start from scratch was hard with a lot of things. It was not as intuitive. I wish there was a board builder function that could take you through creating your board and ask you the automation questions."
"I wish there were better notifications and dashboard views with analytics around the status of projects, etc."
"The only thing that I would change, and I'm not sure if this is part of the settings that need to be fixed by the user itself, not by the admin, is that sometimes it would be convenient to make your own categories, and it makes it difficult to constantly go and talk to my boss to get them."
"The workload widget should work with the time-tracking column for more accuracy in managing team resources."
"It would be nice to have a general section at the top of each group."
"In recent months, Monday.com has been down about once a week."
Freshsales is ranked 34th in CRM with 6 reviews while monday.com is ranked 1st in CRM with 222 reviews. Freshsales is rated 7.6, while monday.com is rated 9.4. The top reviewer of Freshsales writes "Email integration is easy, but we can use only one domain in the basic package". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshsales is most compared with Apollo.io and Blackbaud CRM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Attio. See our Freshsales vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
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