We performed a comparison between HeadSpin and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Mobile APM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"The most valuable feature is that this is the first connected intelligence all-in-one platform."
"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"The most valuable features of the product are the performance parameters it gives us."
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"The most valuable feature of New Relic is its ease of use."
"The product's initial setup phase was very easy."
"You don't have to go through a list of 500 servers."
"It has a simple initial setup."
"We detect issues using dashboards that we built on New Relic."
"It is stable and scalable."
"Server uptime is its most valuable feature."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"Support and pricing could be improved."
"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
"New Relic needs to improve is the user data schema."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"The solution is quite expensive."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
HeadSpin is ranked 6th in Mobile APM with 6 reviews while New Relic is ranked 2nd in Mobile APM with 152 reviews. HeadSpin is rated 8.0, while New Relic is rated 8.6. The top reviewer of HeadSpin writes "It fulfills everything from automation to manual performance". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". HeadSpin is most compared with Perfecto, BrowserStack, Sauce Labs and pCloudy, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our HeadSpin vs. New Relic report.
See our list of best Mobile APM vendors.
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