We performed a comparison between Infor CloudSuite and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The customization capabilities of CloudSuite Industrial are also there."
"It is a complete wave management system to increase processing efficiency."
"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."
"It is a scalable solution."
"The product's most valuable feature is production planning. It is one of the core features."
"Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."
"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."
"Some valuable features include improved transparency in sales processes, which has been vital for our operations."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"This is a scalable solution."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"The solution's support service could be better."
"Pricing is always an area where there is room for improvement."
"The platform's distribution features need enhancement."
"There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on."
"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."
"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."
"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."
"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"The solution should improve the user experience in the process of creating and activating offers."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"The solution could improve by having better integration documentation."
"It could be less complicated for smaller organizations."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"I am happy with it. If anything, its interface could be improved."
Infor CloudSuite is ranked 19th in CRM with 13 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Infor CloudSuite is rated 8.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of Infor CloudSuite writes " Advanced forecasting and analysis capabilities". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Infor CloudSuite is most compared with Infor LN, Infor M3, SAP Warehouse Management, IBM Maximo and Microsoft Dynamics 365 Business Central, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Infor CloudSuite vs. Microsoft Dynamics CRM report.
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