We performed a comparison between Jira Align and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is that engineers can access the Jira database and just search for the tasks that are assigned to them. They can then update the status on their own in those records that are assigned to them."
"The tool helps us with better tracking across various departments. Jira Align is highly valuable for organizations due to its flexibility. With my experience as an administrator, I can attest that it can be tailored to meet the diverse needs of any organization. It helps to eliminate the mess created by Excel spreadsheets."
"Jira Align helps us manage communication and tasks for a variety of teams without overlap."
"The biggest advantage of Jira Align, in my opinion, is its user-friendly interface, making it simple and easy for end users to navigate and utilize. The most valuable feature of Jira Align for me is its automation capabilities, allowing us to create automation rules based on logical conditions for our projects. In terms of cross-team collaboration, Jira Align's integration with our project squads has been highly effective. It enables seamless creation of stories linked to incidents and changes, facilitating better visibility and understanding of the relationships between them. Regarding road mapping and dependency tracking, Jira Align enhances our project planning by aligning with our best practices and providing robust capabilities for mapping out dependencies and tracking progress."
"Jira is one of the most widely used tools in the market, and it has a vast amount of data already stored in it. Jira Align is crucial in orchestrating this data and providing valuable views and insights. However, it's essential for tools like Jira Align to offer configurable features. While complete customization might not always be feasible for enterprise-level tools, configurable features allow organizations to drive transformation accordingly."
"In our workflow, we utilize a dashboard. Our product development backbone relies on two-week sprints. At the beginning of each sprint, we conduct a planning meeting to discuss and challenge the backlogs. Throughout the sprint, we conduct daily sessions to review code, ensure alignment with coding standards, and address any issues. Once all tasks are completed, we proceed with the deployment process."
"Velocity and reporting provide good visibility, burndown charts, and particularly velocity measurement."
"I found Confluence most valuable."
"The solution is scalable."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The PPM module is an excellent service."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The product is quite convenient and user-friendly."
"It's a very complete solution."
"AI is utilized worldwide; they could implement the functionality for notifications and other organizational operations in the product."
"For future releases of Jira Align, I would suggest making workflows simpler and more user-friendly."
"Someone who is new to Jira or doesn't have many years of working experience in Jira Align gets easily lost because everything looks the same in the product."
"The synchronization between Jira and Jira Align takes too long."
"One feature that needs improvement is the tool's ability to change schedules automatically. Users can't simply drag and drop tasks to reschedule them without notifying the entire team. This lack of functionality can hinder project management control, as changes should be communicated transparently to all team members."
"The tool must provide better bulk editing features."
"I've encountered limitations in using Jira Align for certain aspects, particularly in implementing OKRs. Jira Align's highest hierarchy is Epic, which may not always align perfectly for specific initiatives. Additionally, while Jira Align offers functionality for tracking OKRs and generating dashboards, I've found that it lacks in some areas. As a result, we've explored alternative solutions that better meet our needs in these areas. Its Kanban feature is also limited."
"There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"It could be more user-friendly."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"The configurations are fine, but the user interface could be improved."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"The solution needs a few things in terms of resource management."
"The price is too high."
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Jira Align is ranked 3rd in Enterprise Agile Planning Tools with 37 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. Jira Align is rated 8.0, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Jira Align writes "Creates visibility, has lots of reports, and removes silos". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Jira Align is most compared with OpenText ValueEdge, JIRA Portfolio, Planview AgilePlace, Microsoft Azure DevOps and Rally Software, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Jira Align vs. ServiceNow Strategic Portfolio Management report.
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