We performed a comparison between JIRA Service Management and LiveAgent based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is the most complete and versatile enterprise task management product and issue tracker."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."
"This solution has helped us a great deal in project management tracking and forecasting."
"Provides excellent management features."
"The dashboards are nicely laid out."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"The most valuable features of JIRA Service Management are the service level agreement or management, and the ticketing system. Additionally, there are frequent updates that provide improvements."
"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"Currently lacks an asset management module that can affect deployment."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"Lacks an interface where the customer can report issues."
"Jira Service Management should be more user-friendly."
"If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"JSM's ability to handle large volumes of emails isn't great."
"I'd like to update the dashboard so that more features are available."
"Connection to other softwares could be improved."
"There are other products that are more popular."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while LiveAgent is ranked 32nd in Help Desk Software. JIRA Service Management is rated 8.2, while LiveAgent is rated 8.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas LiveAgent is most compared with . See our JIRA Service Management vs. LiveAgent report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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