We performed a comparison between Kaseya VSA and Microsoft Configuration Manager based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ease of access and ease of use was great."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The remote support is the most valuable aspect of the solution."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"Provides efficient automation."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"This solution captures all the devices in our infrastructure."
"We have found the scalability to be quite good."
"What's valuable is the basic management of the systems, being able to control who can access the systems."
"It works well for the endpoints for the customer I'm consulting. It has a bunch of knobs, and you can tune it to do lots of things."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA."
"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."
"It gives us the ability to set up schedules, according to what our security requirements are, to automate the patching of our servers and desktops."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The technical support of the solution is an area with shortcomings that needs improvement."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The user interface is somewhat outdated."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"I would like to see some improvements in WSUS and control of other, non-Microsoft, product updates."
"Not everything is readily available, and there are a lot of commands that are only executable via PowerShell."
"In terms of scalability, I believe there's room for improvement. While SCCM is capable of handling our current needs effectively, scalability could be enhanced to accommodate future growth and larger deployments."
"I would like to see an agentless version of the solution."
"Devices like smartphones and tablets are managed very well on VMware, however, they are absent in SCCM. I could configure iPad from the VMware site and it was done very easily. It should be just as possible on SCCM."
"The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice."
"The cost of the product can be improved."
"Marketing: Our management doesn't understand that there is a piece of software which helps them automate and manage the entire network, as far as operating systems on computers."
More Microsoft Configuration Manager Pricing and Cost Advice →
Kaseya VSA is ranked 5th in Patch Management with 29 reviews while Microsoft Configuration Manager is ranked 1st in Patch Management with 78 reviews. Kaseya VSA is rated 7.6, while Microsoft Configuration Manager is rated 8.2. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of Microsoft Configuration Manager writes "Affordable, easy to use, and easy to understand". Kaseya VSA is most compared with ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services, Datto Remote Monitoring and Management and N-able N-central, whereas Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and Jamf Pro. See our Kaseya VSA vs. Microsoft Configuration Manager report.
See our list of best Patch Management vendors.
We monitor all Patch Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.