• Home
  • Microsoft Dynamics CRM vs. Sitecore Digital Marketing System

Microsoft Dynamics CRM vs Sitecore Digital Marketing System comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Marketing Management
May 2024
Executive Summary

We performed a comparison between Microsoft Dynamics CRM and Sitecore Digital Marketing System based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in Marketing Management.
To learn more, read our detailed Marketing Management Report (Updated: May 2024).
Download the complete report
772,649 professionals have used our research since 2012.
Featured Review
Cirvesh-Daga
Intuitive UI, streamlines customer service and support tasks but lacks predictive automation capabilities
It streamlines customer service and support tasks. A complex challenge was with a large customer who had diverse systems in 17 countries with... Read more →
Anonymous User
Helps in creating web pages efficiently and has a simple setup process
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM.""The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365.""The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics.""The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality.""I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure.""Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works.""The stability is excellent.""Multifeatured CRM software with good stability and scalability."

More Microsoft Dynamics CRM Pros →

"The platform’s most valuable feature is the ability to create web pages with ease."

More Sitecore Digital Marketing System Pros →

Cons
"It is difficult to qualify opportunity in Microsoft Dynamics CRM.""The product is very old.""We had to do some customizations on top and it got a bit cumbersome.""The mobile side of the product doesn't look that great right now.""This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments.""I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience.""When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems.""It lacks to provide a more detailed profile of the customer, which would have been better and more useful."

More Microsoft Dynamics CRM Cons →

"In a few scenarios, Sitecore DMS works slowly."

More Sitecore Digital Marketing System Cons →

Pricing and Cost Advice
  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."

    • More Microsoft Dynamics CRM Pricing and Cost Advice →

    Information Not Available
    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which Marketing Management solutions are best for your needs.
    See Recommendations
    772,649 professionals have used our research since 2012.
    Questions from the Community
    What do you like most about Microsoft Dynamics CRM?
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Read all 52 answers   →
    What needs improvement with Microsoft Dynamics CRM?
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how… more »
    Read all 31 answers   →
    What is your primary use case for Microsoft Dynamics CRM?
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
    Read all 29 answers   →
    What do you like most about Sitecore Digital Marketing System?
    Top Answer:The platform’s most valuable feature is the ability to create web pages with ease.
    What needs improvement with Sitecore Digital Marketing System?
    Top Answer:In a few scenarios, Sitecore DMS works slowly. Whenever we reload the site, the tree structure collapses. There could be a feature that allows reopening the same structure automatically.
    What is your primary use case for Sitecore Digital Marketing System?
    Top Answer:We use the product to develop and manage the websites.
    Ranking
    2nd
    out of 30 in Marketing Management
    Views
    2,637
    Comparisons
    2,488
    Reviews
    31
    Average Words per Review
    428
    Rating
    7.8
    9th
    out of 30 in Marketing Management
    Views
    127
    Comparisons
    125
    Reviews
    1
    Average Words per Review
    285
    Rating
    8.0
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Learn More
    Microsoft
    Sitecore
    Overview

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    The Sitecore Digital Marketing System (DMS) is a way for marketers to manage content, analytics, personalization, automation, email and testing within a single interface and leverage all of the data within one location. Sitecore DMS allows marketers to focus on what's most important - focusing on strategic investments and evaluating their success based on ROI - and bypass factors slowing them down - multiple platform maintenance and subscription fees.
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, Boy Scouts of America, eQ Asset Management, Zurich Group International, YouSee
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm11%
    Government10%
    Manufacturing Company7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business51%
    Midsize Enterprise28%
    Large Enterprise22%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    No Data Available
    Buyer's Guide
    Marketing Management
    May 2024
    Download Free Report
    Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in Marketing Management. Updated: May 2024.
    DOWNLOAD NOW
    772,649 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 2nd in Marketing Management with 68 reviews while Sitecore Digital Marketing System is ranked 9th in Marketing Management with 1 review. Microsoft Dynamics CRM is rated 7.8, while Sitecore Digital Marketing System is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Sitecore Digital Marketing System writes "Helps in creating web pages efficiently and has a simple setup process ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Sitecore Digital Marketing System is most compared with Liferay Digital Experience Platform.

    See our list of best Marketing Management vendors.

    We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.