We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"It is good for using for small apps and automation on Office stuff."
"The scalability is good."
"The flows are good because they can be used in a variety of situations."
"I like the galleries, which are really powerful."
"The solution is stable and reliable."
"Microsoft PowerApps's most valuable features we found are that it's very similar to the other Microsoft products, you can do the basic automation quite quickly. The interface is similar to the other Microsoft products which makes it easy to navigate around because we are used to Microsoft products."
"The model that allows you to establish flow automation is getting a lot of traction from the customer side. It offers a lot of flexibility."
"Creating a PowerApp is very easy. All I do is link and share the result with my colleagues. Deployment is very fast."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"Good stable and scalable solution."
"Remote access is most valuable."
"Change management is most valuable."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"The solution has very good automation tools."
"In an upcoming release, I would like to see custom APIs, better integration with other solutions, and more connectors available."
"Can be improved to cater to complex developments."
"Microsoft PowerApps is not responsive in nature."
"I’d need more time with it. As of now, I can’t think of an area for improvement."
"The scalability of the solution could improve."
"As far as dealing with SharePoint, it'll allow you to ha manage up to 2000 rows, however, performance-wise, they're recommending that you just keep it at the default of 500 rows."
"One area where the solution lacks is the limited size of the database it offers its users."
"One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"The utilization of AI in ServiceNow needs enhancement."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"Needs additional software titles and easier normalization."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 78 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, Appian, Microsoft Azure App Service and Salesforce Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Appian, IBM Maximo and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.