We performed a comparison between Moogsoft and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"The AI component allows you to check previous cases and diagnose problems easily."
"Moogsoft's most valuable features are event management, correlation, and observability."
"The Event Management feature is quite valuable."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"Moogsoft is easily deployable and ready to use."
"I like the prediction features."
"The product currently seems to be a few steps ahead of the competition."
"It helps streamline management and processes."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It is a product that is familiar for a lot of users."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"ServiceNow IT Operations Management is a stable product."
"Has service mapping, impact management, metric intelligence and health of analytics."
"I like the solution due to the fact that it's scalable."
"They should consider including Chatbot."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"The documentation and flexibility for generic integration could be improved."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The setup and deployment could be simplified, and the pricing could improve."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"There is room for improvement in the stability of ServiceNow."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
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Moogsoft is ranked 38th in IT Infrastructure Monitoring with 11 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Moogsoft is rated 7.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Moogsoft is most compared with OpsRamp, BigPanda, Dell CloudIQ, Dynatrace and Datadog, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Splunk ITSI (IT Service Intelligence), Datadog, BMC TrueSight Operations Management and Dynatrace. See our Moogsoft vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors and best AIOps vendors.
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