We compared Nagios Core and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Nagios Core is an adaptable solution praised for its integration, customizability, and ability to effectively monitor server availability and network connectivity. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Nagios Core users have requested better documentation, improved scalability, and a more user-friendly configuration process. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Nagios Core lacks direct customer service, but users can generally find help from a supportive open-source community and large knowledge base. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Nagios Core's setup is generally seen as well-documented and straightforward. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Nagios Core is free, but users may incur costs for installation and configuration. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Nagios Core users say they have saved money by replacing paid monitoring tools with this open-source solution. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Nagios Core is a flexible open-source solution that is highly customizable and offers robust functionality commonly found in paid enterprise solutions. However, some users have said that Nagios Core becomes unwieldy when used at a large scale and that the documentation could be more thorough. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"Nagios Core is very configurable. Whatever you want, you can do it."
"The most valuable features are the reports and the way it generates the report in a graphical manner."
"We use the product to monitor server applications."
"It has made the life of the network operations staff more proactive in managing the resources of the infrastructure. It prevents disasters long before they can take place."
"The application performance monitoring feature is valuable."
"Nagios Core is stable."
"The solution is quite efficient."
"We mostly use Nagios Core to integrate with Python and Bash Script."
"Working with the solution is very easy. It's user-friendly."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The product's initial setup phase was very easy."
"You don't have to go through a list of 500 servers."
"The most valuable feature of New Relic is its ease of use."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The most valuable feature is the ability to manage the application flow."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Nagios Core can improve the graphical interface, it would make things a little easier."
"The mapping is a little hard."
"Nagios Core is limited in terms of distributed setups, and there is no central view for remote data centers."
"Cloud monitoring is an area for improvement because there aren't too many plugins available."
"I would like to see a sensor that shows the traffic of a user and what they're doing on the network."
"Nagios Core could improve by adding a user interface. If you want the user interface you have to use Nagios XI."
"The dashboard and monitoring features could be improved."
"The initial setup process could be easier."
"The solution should include more detailed reports for SQL database requests."
"It is very difficult to award the service level cycles at an endpoint level."
"They should bring the pricing down to be more competitive."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"The deployment process could be improved."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
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Nagios Core is ranked 7th in Network Monitoring Software with 46 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Nagios Core is rated 8.0, while New Relic is rated 8.6. The top reviewer of Nagios Core writes "An Open Source Fully Featured Data Centre Monitoring Tool". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Nagios Core is most compared with Nagios XI, Zabbix, Icinga, Centreon and PRTG Network Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Nagios Core vs. New Relic report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.