We compared New Relic and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The simplicity of the dashboard is very good."
"It has given us better insight into the performance of the system."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"The integration and configuration of New Relic is straightforward and easy."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The connectivity of the solution is very good."
"It is considerably cheaper compared to other tools."
"The product is lightweight in terms of memory use, requiring only 10 megabytes or less."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning."
"We can proactively fix historical issues, so we won't face those problems in future."
"It is scalable."
"It is very extensible with 'SWQL' and APIs to where we are beginning to integrate it with network automation."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"The customization of the start and end time is kind of cool."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"The scalability can be improved."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"I haven't come across any features that are lacking."
"The browser isn't exactly reliable."
"The price needs improvement."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"Being able to detect devices that are trying to connect wirelessly would make using this solution much easier."
"If they’re going for a “cover everything” approach, then they need to do so and enable a bit more of the "cover everything approach" within every one of the tools."
"Time: A worldwide deployment can be confusing for dispersed users with non-local times. Each node should have a local time (with summer offset if appropriate) & each user should view & report in their local time."
"The integration with video apps could be better."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"There needs to be more integration of widgets, especially for reporting purposes."
"The evaluation time for the product is too short especially for large corporations."
"The solution's network discovery and node addition processes need more work."
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New Relic is ranked 6th in Network Monitoring Software with 152 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. New Relic is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our New Relic vs. SolarWinds NPM report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.