We performed a comparison between NinjaOne and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"Good at managing updates and for remote support."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The most valuable feature we have found currently is probably patch management."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."
"We use the product to communicate."
"There are some great features."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"TeamViewer Remote Management is easy to use and user-friendly."
"The most recent enhancements are quite remarkable."
"TeamViewer Remote Management is very easy and very good for remote work."
"The product is very stable."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"I want NinjaOne to improve the reports."
"NinjaOne's pricing and user interface needs improvement."
"The NinjaOne distribution server is highly dependent on an active directory."
"The solution could improve by optimizing the internet connection being used."
"The ticketing system in NinjaOne is not the best."
"I would like to see more scripts for PowerShell commands."
"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."
"The connectivity could improve."
"If there were a way for users to do access reporting, that would be an ideal addition to the product."
"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."
"I want TeamViewer Remote Management to incorporate more integrations."
"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."
"The main issue with the solution is the stability problem arising from network issues."
"I would like to see better pricing, more customization, and increased automation."
NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 15 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. NinjaOne is rated 8.0, while TeamViewer Remote Management is rated 8.4. The top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, ConnectWise Automate and Domotz, whereas TeamViewer Remote Management is most compared with Azure Bastion, Datto Remote Monitoring and Management and Kaseya VSA. See our NinjaOne vs. TeamViewer Remote Management report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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