We performed a comparison between Prisma Access by Palo Alto Networks and Zscaler Zero Trust Exchange based on real PeerSpot user reviews.
Find out in this report how the two ZTNA as a Service solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"The solution's most valuable features were the model's reduced complexity on the client side and its capability to provide security."
"The stacked policies, event policies, and routing policies are easy to understand for someone with general knowledge."
"Its frontend is user-friendly. It is easy to use for us."
"It's much faster and more secure than legacy solutions. It is also quite stable and scalable as well. We are able to see all the traffic in one place."
"The visibility perspective is pretty cool. If I want to know how much data is being used for a specific project, I can look at how much data has been used, from which region, and which users have been connected. That visibility is very good so that I can see how many licenses we have and how many are used."
"Prisma SaaS is very easy to use; it's common sense — it's the best-in-class."
"This solution provides a DLP on the cloud and very few people have a scanning device for data at rest."
"We're now able to go after contracts that require a Zero Trust solution and Prisma's other technology solutions."
"It does the job. What it is needed for. I can use it for VPN, I can use it for secure connections, I can use it as a firewall. So the solution does the job."
"The Live Logs are a cool feature. We can directly identify issues and divert user traffic."
"Yes, it is very stable. I have never seen it go down, not once."
"The solution offers a simplified network infrastructure and security functions and it enables secure remote access for the users"
"The product's most valuable features are cloud-based services and secure internet access. We don't have to set up any physical appliances."
"The most valuable feature is the manageability of the micro tunnels."
"I find all Zscaler Private Access features valuable because each replaces flawed technologies, such as EPAs being replacements for VPN and PR as a replacement for PAM, so I can't mention only one valuable feature. Overall, Zscaler Private Access is a good solution."
"The most valuable features of Zscaler Private Access are its ability to integrate with multiple IDPs and application segmentation."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"It wasn't so satisfying to work with it. There is room for improvement in the policy management. It is difficult to cover the entire scenery through Palo Alto products."
"It's not really Prisma's fault, but when you try to create exceptions you don't really have those abilities. You cannot say, on the management platform, "Hey, for these users I want to create these exceptions." That is one thing that I have gotten some complaints about, and we have faced some challenges there."
"Their next release should provide solutions for the mobile environment."
"They can add some new characteristics. For example, when an incident triggers, they can automatically send a template for a particular match that is related to the policy. We don't have that right now. It is something to improve. There could be more automation for certain actions. For example, for a particular group, it can send an administrator alert to their manager. It was one of the concerns of our customers."
"The initial support team is not very good. Most of the time, I have found that they are one to three years experienced only. They don't have network expertise. They know about Palo Alto products but don't know how to troubleshoot the issues. We have to guide them most of the time to troubleshoot correctly since their approach is not developed."
"If you compare Prisma SaaS against other products, such as Cloud Log, it's a little bit tricky to understand, but it offers different functionality that other products don't have. From a user usability point of view, you need some training for this product, as an admin, you need a couple of demos."
"Sometimes, we encountered a portal crash. When we told Palo Alto they said it might be the browser or cache, but I think they need to improve it on their side."
"From any improvement perspective, the product's compatibility issues with Linux need to be resolved."
"Zscaler Private Access's reporting is poor. We should have more insight into the reports regarding what is blocked and allowed."
"The area that requires improvement is their support. The current support is lacking."
"Sometimes applications crash on some machines, and we’d like Zscaler to give us some information as to why that may have happened. We’d like more detailed reports."
"More on-prem infrastructure is required when Zscaler Private Access is to be implemented as a single point of entry."
"It's an expensive solution."
"The menu for the ZIA portal could be organized a little bit differently. The most-used modules should be at the top of the menus, not somewhere near the bottom, some of them are not organized well in my opinion."
"It would be better if the Zscaler Private Access team made it easier for people to find subscriptions on the portal, mainly information on what my customers subscribed to or the type of licenses purchased."
"The stability could be improved."
More Prisma Access by Palo Alto Networks Pricing and Cost Advice →
Prisma Access by Palo Alto Networks is ranked 2nd in ZTNA as a Service with 59 reviews while Zscaler Zero Trust Exchange is ranked 1st in ZTNA as a Service with 34 reviews. Prisma Access by Palo Alto Networks is rated 8.2, while Zscaler Zero Trust Exchange is rated 8.4. The top reviewer of Prisma Access by Palo Alto Networks writes "Integration with Palo Alto platforms such as Cortex Data Lake and Autofocus gives us visibility into our attack surface". On the other hand, the top reviewer of Zscaler Zero Trust Exchange writes "Allows for strict access control, granting access to specific applications at a URL level rather than at the physical IP level". Prisma Access by Palo Alto Networks is most compared with Netskope , Cisco Umbrella, Zscaler Internet Access, Prisma SD-WAN and FortiSASE , whereas Zscaler Zero Trust Exchange is most compared with Cato SASE Cloud Platform, Axis Security, Cloudflare Access, Perimeter 81 and Cisco AnyConnect Secure Mobility Client. See our Prisma Access by Palo Alto Networks vs. Zscaler Zero Trust Exchange report.
See our list of best ZTNA as a Service vendors and best Secure Access Service Edge (SASE) vendors.
We monitor all ZTNA as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.