We compared Zabbix and ScienceLogic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Zabbix is highly regarded for its user-friendly interface, scalability, and reliable performance. It provides customizable dashboards, trigger dependencies, SNMP monitoring, and problem tracking. ScienceLogic is highly regarded for its serverless and agent connectivity, versatile graphs and personalized dashboards, AIOps and event management capabilities, as well as its AI and machine learning features.
Room for Improvement: Zabbix could reduce false positives and improve integration, cloud monitoring, and reporting. ScienceLogic can enhance its documentation, Power Packs, notification features, and automation options.
Service and Support: Users had mixed opinions about Zabbix customer service. Some found it helpful, while others feel it needs improvement. Customers generally rely on online documentation and community forums for assistance. ScienceLogic's customer service is generally considered responsive and professional. However, a few users reported delayed response times and support engineers with limited expertise.
Ease of Deployment: The complexity of Zabbix's initial setup varies, and it may require an experienced group of administrators and engineers. ScienceLogic's initial setup is described as simple and efficient. The deployment process can be completed within a few hours or a couple of weeks.
Pricing: Zabbix is a free, open-source solution, but users can purchase support services and additional features. Opinions on the price of ScienceLogic were mixed. Pricing is determined by the number of network devices or endpoints, and there are no hidden charges.
ROI: Users say that Zabbix provides a cost-effective solution. ScienceLogic improves troubleshooting and minimizes network outages.
Comparison Results: Zabbix is a highly customizable open-source solution with a wide range of monitoring capabilities, including the ability to monitor virtual machines and databases. However, Zabbix’s setup can be complex and may require technical expertise. ScienceLogic is praised for its serverless and agent connectivity, effortless setup, and customized dashboards. However, it lacks detailed documentation and automation options.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The solution provides good infra-monitoring features."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"Dynamic Component Mapping is key and unique."
"ScienceLogic allows us to create and customize a user-friendly dashboard."
"The most valuable features of ScienceLogic are AI and machine learning."
"When it comes to features, the power pack is the most valuable."
"One of the valuable features is rapid dashboards."
"The power flow is great."
"The solution is stable."
"Zabbix helps to save time."
"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
"The most valuable feature is the protocol to manage anything."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The basic setup is very easy."
"The calculations part is the most valuable."
"Our customers also like that they don't have to use multiple modules. Micro Focus and major vendors typically require you to buy several modules and plugins. Our customers do not like that. We offer them a single product for all their monitoring needs."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"They should add CLI command modes and scripts for high performance."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
"Admins do not have direct access to the reporting."
"There are often bugs in new releases."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"I would like to see out-of-the-box standard dashboards for common services."
"The performance reporting could be improved."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"They should open an SSH session from the web interface."
"Zabbix technical support is sold separately."
"In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now."
"Documentation terminology could be improved."
"Zabbix is not easy to configure, and upgrading is also an issue."
"There are not too much documentation or manuals. We found the tutorials very easy to understand but do not go deep enough in the use of Zabbix. We need more manuals, proper use, documentation, etc."
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ScienceLogic is ranked 14th in Network Monitoring Software with 42 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. ScienceLogic is rated 8.6, while Zabbix is rated 8.2. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and ServiceNow Discovery, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM. See our ScienceLogic vs. Zabbix report.
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