We performed a comparison between Trend Micro Web Security and Zscaler Internet Access based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"The solution is stable."
"The product's installation phase was easy."
"The most valuable feature of Trend Micro Web Security stems from the fact that it is neither a cheap nor an expensive tool."
"The solution's scalability is good and we have more than 90 users for it."
"The most valuable feature is machine learning, which automatically monitors the activity on the machine."
"Trend Micro effectively supports our remote workforce by securing our web servers from external threats, particularly browser security."
"The real-time threat detection capability of Trend Micro Web Security has had a positive impact on our security."
"The solution's technical support team is responsive."
"In terms of management and visibility, there is a single panel where you can configure the policies for your entire organisation worldwide."
"The solution offers a distributed organization to master and to control all of the endpoints."
"The solution has reduced cyberattacks."
"Whether you are in a hotel somewhere, or in Africa, it does not matter. You will get the Zscaler protection presence anywhere."
"The most valuable feature of the solution is SWG traffic."
"The users are at different locations, and Zscaler helps us to put the organization's central security controls on these roaming users."
"One feature that is valuable to me from an implementation point of view is that it's very easy to implement."
"Zscaler covers all the features needed to replace a VPN or proxy solution. They are good. They've been on the market for 15 years now, so they are mature enough."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The installation is a little bit complex."
"They could improve the platform's ability to control normal traffic and prevent attacks like SQL injection and cross-site scripting."
"There are multiple ways Web Security could improve, such as usability and web access to several programming modes."
"I would like to see better scalability and better performance."
"The stability of the product is an area of concern where improvements are required."
"The product's scalability is an area of concern where improvements are required."
"This solution has a lot of restrictions on what non-administrator users can do, including generating comparative code. We would like to see this changed as the product is developed."
"The product should be more secure and stable. It is also not flexible."
"The tool should improve the predefined dictionaries."
"Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal."
"The OS capabilities and WSL support could be improved."
"The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible."
"We'd like for them to include some sort of antivirus tool."
"It needs better integration with other applications. It takes a fair amount of regular activity to apply the by-passes because it is very strict in its restrictions and frequently you have to go in and open things up to allow the workforce to work."
"In terms of usage, here in the GCC, it's still growing a growing market, so the combination of DLP, data leak prevention, to a certain extent is fine. But what it requires is user-based access or role-based access. The solution needs to grow into that, which definitely takes time. There's not an easy way to integrate it, when you have a cloud-based solution."
"Zscaler Internet Access could improve by adding a VPN feature."
Trend Micro Web Security is ranked 17th in Secure Web Gateways (SWG) with 16 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. Trend Micro Web Security is rated 8.0, while Zscaler Internet Access is rated 8.2. The top reviewer of Trend Micro Web Security writes "Though a tool suitable for medium-sized businesses, it needs to work on its price model". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". Trend Micro Web Security is most compared with Cisco Umbrella, Symantec Proxy, Infoblox Advanced DNS Protection, Fortinet FortiProxy and Forcepoint Secure Web Gateway, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Netskope , Prisma Access by Palo Alto Networks and FortiSASE . See our Trend Micro Web Security vs. Zscaler Internet Access report.
See our list of best Secure Web Gateways (SWG) vendors and best Internet Security vendors.
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